Raffles Hotel Singapore

The Security Officer delivers the safety and security measures that meet the requirement of the Hotel Management.

Primary Responsibilities

Manages The Control Room
- Verifies all visitors, guests and contractors of their visit and issue pass to them after verifications.
- Records and issues departmental keys to the colleagues after verification. Acknowledges and records when the keys are returned.
- Reports and documents all incidents in the Security Management Occurrence log.
- Answers to all telephone enquiries in a calm and professionally manner.
- Records and takes pictures of all Loss and Found items surrender by colleagues or others in the “Case Property” form and thereafter to hand over to Housekeeping if there is no claimant.
- Responds to the fire alarm bell activation and activates the CERT members, Decam (Decentralized Alarm Monitoring Station), Hotel Telephone Operator and raised the Fire Alarm Bell Activation Report thereafter.
- Assists in the evacuation when the need arises.
- Assists in managing the Electronic Parking System for the Carpark, including printing the Daily Revenue Report and Settlement Report daily.
- Any other duties assigned by the Security Supervisors and Managers.
- Prepares to assume the role of a CERT member when the need arises.

Carries Out Static Duties
- Ensures a peaceful environment, greets guest coming/going out of the hotel, to report and take action if there is a disturbance.
- Ensures orderly traffic flow, advises drivers of unauthorised parking to park at designated car park and to report and take action if there is disturbance.
- Conducts checks on unauthorised parking, advise the driver to park in designated car parks, to report and take action if there is disturbance.
- Ensures only authorised contractors or supplier’s vehicles is allow to park in the loading bay.
- Ensures smooth traffic movements in the loading bay.
- Ensures the vehicles are parked in an assigned parking lot.
- Ensures no obstruction cause to other vehicles using the loading bay.
- Verifies the identities of all contractors/workers using the loading bay.
- Responds to any emergencies within 3 minutes or less.

Patrols The Hotel Grounds And Buildings
- Residence patrolling for crime prevention and to report of any incidents, disputes disturbances or found properties left unattended.
- Perimeter patrolling to ensure that the hotel’s exterior walls are not vandalised or damaged, ensures the street lamps are in working condition.
- Raffles Arcade Blocks patrolling for crime prevention, providing assistances or enquires from City guests or members of the public.
- Responds to any emergencies within 3 minutes or less.

Involvement As A Member Of The Security Team
- Provides security escorts for finance department to the bank.
- Witnessing for colleagues depositing sales proceeds at finance department.
- Crowd Control Duty during major events or VVIP visits.
- Prepare to assume the role of the CERT members and First Aider.

Knowledge and Experience
- Must be a registered Security Officer with Police Licensing & Regulatory Department (PLRD) and holds a valid Security License issued by PLRD.
- Secondary education with WSQ Certification in Security Operations.
- Certified in First Aid, CPR and AED.
- Certified CERT member as per Singapore Civic Defence Force (SCDF) guidelines under High Risks Installation (HRI) Tier 1
- Minimum of 2 years of relevant experience in the hotel industry.
- Outgoing personality and able to remain calm under duress.
- Willing to acquire new knowledge and experience.

Competencies
- Oral and written fluency in English. Ability to converse in other languages is an advantage.
- Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) will be an advantage.
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details and inquisitive mind.
- Ability to work effectively and contribute in a team.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment
- Self-motivated and energetic.
- Computer literacy will be an added advantage.

Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.