Associate Sommelier

The Associate Sommelier is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations.

Primary Responsibilities

Delivers Friendly and Efficient Wine Service
- Serves wine in efficient manner (in the right condition; glassware, temperature, etc).
- Assists Sommelier in offering wine options, offers wine advice and takes orders.
- Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
- Is well presented and adheres to hotel’s grooming standard.
- Greets and farewells guests in a friendly, courteous manner.

Focuses on the Guest Dining Experience
- Uses guest names when appropriate.
- Adjusts service to meet guests’ special requests and provides personalised service.
- Uses a Heartist® approach - makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Looks for ways to upsell and adds value (e.g. suggesting another glass of wine, when first glass emptied).

Works as Part of the Food & Beverage Service Team
- Accuracy in wine order taking.
- Timeliness in pick-up and delivery of wine and beverages.
- Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports.
- Cleanliness and work safety in wine and service areas.

Involvement in Wider Job Function Relationships
- Participates in training activities to improve wine knowledge and skills.
- Follows guidelines provided in colleague handbook.
- Understands emergency procedures, health & safety requirements.
- Maintains collaborative working relationships with colleagues and supervisors/managers.
- Performs any other duties that may be assigned by the Head of Department.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Knowledge and Experience
- Certificate or diploma in Hospitality or related field.
- Experience in Wine (e.g. Wine making, wine sales, Master court sommelier, WSET level 2 etc.).
- Scores a minimum of 50% in the Raffles Hotel Singapore Basic Wine Test.
- 6 - 12 months in a wine service position, or similar operations.
- Has Service or Retail experience.
- Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional).

Competencies
- Technical service skills.
- Interpersonal skills - communicates effectively with others.
- Proficient in written and conversational English.
- Reliable and consistent.
- Strong interest and passion for wine with high potential to become Commis Sommelier.
- Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards.
- Enthusiastic and energetic.
- Works as part of a team.