Business Process Analyst

The Digital Transformation (DX) team is the business transformation team under Office of Finance (OFIN) to drive NTU towards a digitally enabled organization.

The Business Process Analyst position acts as the catalyst in enabling digital transformation, as well as the bridge between business users and IT to design and implement solutions that improve NTU work processes. This position will primarily focus on Finance and Procurement processes as it leverages on his/her proficiency of Finance and Procurement workflows, systems (e.g. SAP S/4HANA, Concur, Ariba) and other means of automations to understand gaps, define and proactively recommend options, define user requirements and document the improved process based on available IT solutions. This position thrives to re-engineer processes by continuously looking for industry solutions, best practices in the market and systems roadmaps to drive efficiency and elevate customer experience.

This position will partner closely with the Office of Finance, Finance Business Partners, NTU Shared Services and other NTU functions in the digitalization and process redesign journey.

Job Description / Responsibilities- Change enabler that critically assess Finance and Procurement processes, system designs and workflows that brings about simplified, efficient processes and optimizes resources.-
- Develop functional specifications from the requirements gathered from business stakeholders; design user acceptance test as part of implementation support to successfully release new or enhanced functionalities of systems; provide post go-live support and prepare Training/User Manuals.- Execute ERP roadmaps that enable systems and work processes to support evolving business strategy and ERP upgrades / releases.- Manage the streamlining effort of operation processes through automations and digitalization using tools such as RPA capabilities.- Manage queries and perform issue resolution of functional or system issues as second level support to Finance and Procurement systems.- Perform data collation for operational issues as part of continuous improvement; work with business stakeholders and IT to resolve issues.- Perform data analytics and create reports, dashboard for operational information and health of systems for management reporting.- Ensure completeness of process and functional documentation as part of governance and audit requirements.- Perform configuration where necessary and ensure accuracy in system administration of roles in the various systems.- Support internal and external audits of the Finance and Procurement systems and processes.

Requirements:
- University Degree in Accounting Business Administration/Finance or Information System- Strong functional knowledge in Finance and Procurement domain.- Good knowledge and skills on cloud platforms (e.g. SaaS products such as SAP, Ariba) and automation tools.- Good knowledge and skills in system thinking to systematically identify gaps, defects, reduce inefficiency and create value in service provisioning processes.- Proficient in developing automated processes and/or develop analytics reports.- Experience in supporting audit fieldworks and requests will be advantageous.- Keen learner of technological tools and able to translate knowledge for business users to understand.- A problem solver with excellent process re-engineering skills to continuously strive for business improvement.- Good business acumen and ability to understand business requirements.- Strong interpersonal skills to engage and influence stakeholders of various spectrum - from users to decision makers- Skilled in data or workflow visualizing tool to present ideas and data.

Hiring Institution: NTU