Senior Associate, Sre Ops Engineer, Consumer Banking Group Technology, Group Technology

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Accountabilities
- Monitor critical components of the system and troubleshoot problem areas.
- Create sustainable systems and services through automation and uplifts.

**Responsibilities**:

- Perform business analysis, impact analysis in a structured manner.
- Analyse and respond to queries and issues raised by end users in an effective and timely manner.
- Coordinates with Vendor for solution delivery and release upgrade.
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
- Gather and analyse metrics to do system performance tuning and fault finding.
- Participate in system design consulting, platform management, and capacity planning.
- Create sustainable systems and services through automation and uplifts.
- Balance feature development speed and reliability with well-defined service level objectives
- Conducting post-incident reviews
- Write operation documentation and knowledge base of known issues with solutions.
- Familiar and knowledgeable in different cloud technologies
- Able to work on DevOps environment.
- Write operation documentation and knowledge base of known issues with solutions.
- Ready to participate in 24x7 SRE on-call rotations and escalation workflows as needed, such as an occasional weekend.
- Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

**Requirements**:

- 5+ years of experience with Degree in Business Information Science, Computer Science or Engineering disciplines
- Good Knowledge in Databases such as Oracle, MSSQL, MariaDB
- Knowledge in Investment Applications is a plus.
- Experience in programming languages/tools such as JAVA/J2EE, Spring, Webservices, SQL, Shell Scripting/Python, Messaging (Message Queue), GIT, Kafka
- Understanding of REST API Methods and Webhooks
- Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience.
- Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Grafana, Prometheus, Splunk, Elasticsearch, AppDynamics.
- Good to have knowledge on banking or wealth systems like Marginman, Avaloq
- Excellent interpersonal and Communication skills.
- Experience in IBM WebSphere MQ, Connect Direct, SSH, Tivoli workload scheduler, Linux/Unix environments.
- Able to articulate well on solution(s).
- Able to work as a team.
- Self-directed and independent contributor.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.