Senior UX Writer

2 hours ago

Singapore ExpressVPN Full time

The Senior UX Writer will be the champion who proves that good design and good copy are joined at the hip. You'll work closely with top-notch designers and researchers to envision the complete user journey and ensure that our every user flow is a thing of simple, elegant beauty. You'll be rewarded for your excellent instincts, and respected for your ability to back up your hunches with hard data. And you won't just be "hands on keys"—you'll also be sharing what you know, to develop a team of writers to do what you do so well. As a Senior UX writer, you will: - Distill complex systems into clear, concise, and compelling interface copy at every stage of the customer journey - Work across teams and with senior leadership to understand what's possible, and then expand beyond that - Craft unbiased user testing scripts - Advise on ideal UX for internal tools, such as our content management system - Train and mentor current and newly hired content strategists in best practices for UX writing, including documentation and guidelines - Lead our UX writing function and eventually build and manage a team of UX writers UX is a holistic team effort involving designers and researchers as well as writers and editors. As such, you will measure the impact of your writing as it relates to: - Customer retention rates at key points in the customer lifecycle (billing notifications, subscription renewals, setup and troubleshooting, cancellation attempts) - Rates of desired user behavior in website and app navigation (as shown by heatmaps and click-throughs) - Consistency of UX copy across all channels - Ease of use by our end-users, as measured by satisfaction surveys, customer support upvotes, and similar factors **Ideal skills and experience****: - Experience specifically in the area of UX writing (including for the web or apps), with a portfolio of successful projects with data on their outcomes - Exceptional English skills - Knowledge of user and AB testing best practices - A strong desire to lead and bring out the best in others, through coaching, mentoring, and teaching **Optional skills and experience**: - Track record of non-UX digital writing experience - Formal management experience, including regular performance reviews **Hiring process**: **Benefits**: Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page. **Before you apply**: - At the moment, we do not sponsor visas in the **UK **and the **EU**. For **Hong Kong**, we require at least two years of working experience and a university degree in a related field. For** Singapore**, we can only sponsor visas for mid-career or above. - Please upload your resume as a **PDF** and do not include any salary or compensation information in it. - ExpressVPN is one of the world's leading providers of online privacy and security services for consumers. Started in 2009, we've grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution._

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