Service Delivery Analyst

1 week ago

Singapore Singapore Post Ltd Full time

Job Description
- Monitoring and managing Jira Ticketing System, Incident, Service Request, Change Management and Problem Management for SGBU.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for pre and post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization-Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management on performance of the service delivery-Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Collaborating with technical design teams to set standards for software, hardware, and security
- Making sure that security vulnerability patches are applied effectively and promptly for all managed systems under SGBU.Operating Network

Requirement
- Possess Technical Degree preferably in IT.
- TIL Foundation or higher certification is a must
- At least 3 to 5 years experience in Logistics environment
- Experienced in Service Delivery Management
- Knowledge in Jira Ticketing system is an added advantage
- Knowledge in any scripting languages and API Management is an added advantage-Knowledge in Google Workspace is an added advantage-Good to have a Project Management skill set.
- Strong written and verbal communication skills

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