Vp, Delivery Manager

**Location**:Singapore, SG

**Job Function**:Technology Group

**Job Type**:Permanent

**Req ID**:16173
- GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

**Technology Group**
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

**Business Partner & Solutions**
You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.

**What impact can you make in this role?**
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

**What will you do as a Delivery Manager (Digital Enterprise Solutions - ESM program)?**
- As a highly skilled Delivery Lead, you will lead the delivery of the Enterprise Service Management (ESM) platform to:
**Project Management**:

- Manage and deliver the ESM project tracks from inception to completion, ensuring high quality and timely delivery of scope and within budget
- Coordinate with cross-functional teams, product managers and business stakeholders to define project scope, goals, and deliverables
- Coordinate with development teams to ensure timely and efficient product development, leveraging agile methodologies
- Track progress against milestones and deadlines, ensuring that the product is delivered on time and within scope
- Identify and mitigate project delivery risks that could impact the product's success
- Provide regular project status tracking and reporting, communications to internal tech and business stakeholders. Leverage JIRA boards for proactive project status monitoring and automated reporting. Manage daily stand-ups and sprint review meetings as well
- Responsible for managing vendor teams supporting the implementation of ESM project tracks

**Stakeholder Management**:

- Work closely with product managers, business users, vendor teams and change management team to ensure smooth rollout and adoption of the ESM platform and its services
- Lead and manage vendor and delivery resources, to ensure they meet project requirements, align with business needs and the product is released on time and with good quality
- Communicate product plans, progress, and updates to stakeholders, including product managers, business users, vendor teams and change management team

**Technical Proficiencies**:

- Work closely with the enterprise architecture and technical infrastructure teams
- Collaborate with the engineering lead to manage and govern the ESM platform architecture, ensuring scalability, reliability, and security. This includes overseeing system integrations, data flow design, and API management
- Document overall ESM platform design and analyze the impact of new requirements

**Operations Management**:

- Maintain and develop process documentation and standard operating procedures (SOPs) for the ESM platform
- Oversee production operations and maintenance for the ESM platform as part of Day-2 support, ensuring support teams adhere to SOPs and IT service management processes (e.g., Incident, Problem, and Change Management practices)
- Liaise with ESM’s vendor product support for issues, bug fixes and upgrades
- Plan and participate in disaster recovery tests and exercises to ensure business continuity for the ESM platform
- Engage continuously with technical teams, providing iterative feedback to drive continuous improvement
- Bachelor’s Degree in Engineering, Computing, or a related field
- Minimum of 8 to 12 years of experience in IT delivery lifecycle and support, with strong track record of successful project delivery
- Certification with one or more project management methodologies (e.g., Agile Scrum Master, SAFe, PMI PMBOK and PRINCE2)
- Extensive delivery experience with leading ESM platform products such as ServiceNow, Atlassian, or BMC, with implementation of capabilities such as ITSM, HR, Workplace Management, Governance, Risk & Compliance, IT Security Operations etc
- Familiarity with corporate services business domains such as HR, Finance, IT, Governance, Risk, Compliance, Legal, Audit, Corporate Communications, IT Security Operations, Workplace Management and Business Continuity Management
- Experience with cloud-based SaaS technologies and