Client Verification Team Quality Assurance Manager

**Location**

Singapore, Central Singapore

**Job Type**

Full Time

**Salary**

$7,500 - $9,500 Per Month

**Date Posted**

1 hour ago

Additional Details

**Job ID**

134568

**Job Views**

1

**Job Description**:
Roles & Responsibilities
**Job purpose**:
Performance of CVT Quality Assurance Manager specific responsibilities as defined within the global Client Lifecycle Management (CLM) procedure, Global Screening procedure and WLF Screening of clients procedure (and respective local addenda) under the guidance and supervision of Client Verification Team (CVT) Team Head - Singapore as well as the Regional Head of CVT Asia.

**Key activities**:

- Understand and comply with Commerzbank’s Code of Conduct
- Understand the Global Client Lifecycle Management (CLM) procedure, Global Screening procedure and WLF Screening of clients procedure (and respective local addenda)
- Understand Commerzbank structure, client coverage/segmentation and products/services offered to clients in international Commerzbank locations
- Implement and manage the Quality Assurance Program covering on-boarding, regular / event driven reviews, off-boarding as well as on-going screening alerts handling of Clients assigned to the Corporate Clients segment based on Global Client Lifecycle Management (CLM) procedure, Global Screening procedure and WLF Screening of clients procedure (and respective local addenda)
- Performance QA including sample selection, rating of observations, definition of measures for improvement, documentation, reports and escalations if required
- Analyze observations/findings, perform de-briefing sessions and trainings to provide feedback and ensure enhancements of CVT performance
- Report and track observations/findings, provide regular reporting and perform escalations to Local Head of Client Verification Team (CVT) if required;
- Develop and prepare QA metrics
- Ensure CVT performance is in accordance with CLM procedure, including appropriate capture and verification of KYC documents, performance of screening (e.g., adverse media, sanctions, watch lists etc.), proper review of screening results and escalation to Compliance if appropriate
- Check that all required client data elements have been inputted into the appropriate onboarding platforms to ensure they are appropriately risk rated, and verify they are risk-rated in accordance with the applicable risk rating methodology owned by Compliance FFT
- Perform ongoing reconciliation of client data in internal databases with client data provided to third-party service providers (if applicable) to ensure client data is accurate, consistent, and screened appropriately across all data platforms and services
- Review, investigate and where necessary escalate potential issues as a result of input/output across all onboarding platforms and third-party vendors (if applicable)
- Advise on process enhancements, procedure revisions and training needs and ensure findings (and observations) from performed QA are addressed and remediated in timely manner
- Interact with local Compliance and global procedure owner(s) on procedure details, provision of advice on any regulatory changes that may impact CVT processes and Client Lifecycle Management procedure
- Support future QA program phases due to changes in the regulatory landscape, system enhancements or updates
- Support the CVT team with business as usual activities (BAU) and remediation reviews if required
- Miscellaneous responsibilities as required
**Formal education**:

- BA or MA/MS in a business-related discipline or similar educationKYC / Compliance Certification preferred
**Specialist knowledge (work experience, further qualification)**:

- 3+ years related work experience in Client On-boarding operations and Anti-Money Laundering functions at a large financial institution.
- Working experience in an international environment a plus
- Advanced knowledge of Financial Crime prevention and Know Your Customer requirements
- Ability to review and understand business and legal documents required for the KYC process
- Proficient use of MS Office Suite
- Fluent in English; German and/or other language skills a plus
- Ability to simplify complex problems and issues into executable resolutions
- Experience in resolution of surveillance items flagged as items identified as potential hits to adverse media alerts, designated sanctions targets and prohibited persons lists
- Ability to evaluate observations, consolidate findings and define appropriate measure to ensure improvements as required
- Excellent time management skills and ability to execute tasks within tight deadlines
- Ability to work independently or with limited guidance and seek for advice proactively
- Strong analytical, oral and written communication skills
- Be able to identify solutions for recurring issues identified during the QA process

Tags

client

verification

team

quality

assurance

manager

singapore