Raffles Hotel Singapore
3 days ago
The Housekeeping Attendant (Public Area) is responsible for the immaculate upkeep and cleanliness of all public areas, guest lobbies and restrooms thereby presenting an inviting appearance.
Primary Responsibilities
Upkeeping the comfort and cleanliness of public areas
- Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all public areas, guest lobbies and restrooms are immaculately clean and comfortable. This is achieved through cleaning and setting up the public areas in accordance with the hotel’s Standard Operating Procedures (SOP).
- Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Effectively communicates with Assistant Housekeeper all issues, challenges or abnormalities encountered in the course of duty.
Creates a welcoming experience that meets guests’ expectations
- Ensures residents receive the experience as detailed in brand SOP, Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
- Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
- Observes and anticipates resident’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalised service to our residents.
- Reports and hands over lost and found articles to the Housekeeping office immediately.
Involvement as a member of both the Housekeeping and Hotel Team
- Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
- Shows care for assigned work areas by organising and maintaining the pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
- Able to organise own work flow to ensure completion of all assigned duties in a timely and organised manner.
- Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
- Adheres to Work Safety and Health (WSH) policies and procedures.
- Attends and contributes to colleague meeting and any other related activities.
- Undertakes and performs any additional duties as assigned.
Knowledge and Experience
- Primary School Education.
- English-written and spoken is ideal but not necessary.
- Experience in handling machineries is ideal but not necessary.
Competencies
- Good interpersonal skills with multi-cultural awareness and able to work alongside a team of colleagues from different cultures.
- Service oriented with an eye for details.
- Ability to work efficiently and independently under pressure in a dynamic environment.
- Self-motivated and energetic.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
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