Senior Hybrid IT Engineer

5 days ago

Singapore Rapsys Technologies Full time

**Job Summary**

**Key Responsibilities**

**Technical Expertise and Support**:
Provide expert-level support for the following technologies:
**Mandatory**:

- ADFS (Active Directory Federation Services)
- Azure MFA (Multi-Factor Authentication)
- Microsoft Azure AAD Connect
- ADFS Health Connect
- Azure B2C
- Azure AIP (Azure Information Protection)
- Microsoft Forefront Identity Manager (FIM/MIM)
- Microsoft Entra ID and Azure
- Exchange 2016 & Exchange Online
- WSUS and SCCM

**Good to Have**:

- Azure services, including Virtual Machines, Storage, and Monitor
- Experience with OneDrive for Business, MS Teams, Skype for Business, and Microsoft OMS
- Active Directory: Group Policy, DNS, DHCP, and replication
- Certificate Authority
- Automation tools like Azure Automation, Ansible, or Puppet

**Incident and Change Management**:

- Respond to and resolve complex incidents and service requests within defined SLAs.
- Conduct root cause analysis for recurring issues and implement permanent solutions.
- Approve or reject change requests and coordinate with stakeholders for smooth implementation.
- Ensure mínimal disruption during change implementations.

**Monitoring and Optimization**:

- Configure and maintain alerting and monitoring systems for supported technologies.
- Respond promptly to alerts and proactively identify potential issues.
- Develop dashboards and reports for system health and performance.

**Project Participation**:

- Contribute technical expertise to projects involving the implementation, upgrade, or migration of Microsoft technologies.
- Collaborate with infrastructure, security, and development teams for issue resolution and solution implementation.

**Documentation and Communication**:

- Maintain comprehensive documentation for support activities, troubleshooting guides, and knowledge base articles.
- Communicate effectively with stakeholders on issue status, resolution plans, and project updates.

**Required Qualifications**
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Extensive hands-on experience with Microsoft technologies listed above.
- Strong troubleshooting and problem-solving skills.
- In-depth understanding of ITIL principles for incident, problem, and change management.
- Experience in a 24x7 support environment, including on-call rotations.
- Proficiency in configuring and managing alerting and monitoring systems.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and as part of a team in a dynamic environment.

**Preferred Qualifications**
- Azure certifications (e.g., AZ-104, AZ-303/304, AZ-500).
- Relevant Microsoft certifications (e.g., MCSA, MCSE, Microsoft 365 Certified: Enterprise Administrator Expert).
- Automation expertise with PowerShell, Python, or Bash.

**Working Conditions**
- Standard office environment.
- Participation in a 24x7 on-call rotation and support outside standard business hours, including weekends and holidays.
- Occasional after-hours or weekend work for critical incidents, change implementations, or projects.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $5,000.00 - $7,000.00 per month

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