Sr Engineer

**About Lumen**

**The Role**:
This position is in Lumen’s Hosting Infrastructure Engineering team - As a Sr Engineer you would be working towards lifecycle development, technical assessments, implementation engineering, server builds, automation, migrations and/or transition planning and execution, maintenance, project planning, standards validation and development, technical documentation, training, release management, troubleshooting and problem resolution for all compute infrastructure systems

**The Main Responsibilities**:

- Maintain 99.999% availability for all Hosting infrastructure for Lumen
- Provide top class infrastructure support.
- Resolve 90% of third-level support cases without escalation.
- Review vulnerability and compliance scan results (Nessus, Tripwire, Qualys, etc), and work to resolve vulnerabilities/non-compliance and update ongoing status and remediation.
- Generate Plan of Actions & Milestones (POA&Ms) for each non-compliant control for each managed IT System.
- Run adhoc Vulnerability Scans as needed during remediation activities.
- Escalate to the relevant engineering teams as required, promptly following procedures, and ensuring management is updated accordingly.
- Maintain, troubleshoot, and coordinate replacement of faulty hardware.
- Plan, review, approve, and execute change requests in a timely manner as requested.
- Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into case notes.
- Review and action open cases daily, updating management on current cases and their status as appropriate.
- Log cases to third-party vendors to request assistance on unresolved issues.

**Technical Skills**:

- 5+ years of experience with Red Hat Enterprise Linux and ESXi.
- Experience in working with Virtual and Physical Infrastructure
- Detailed working knowledge of server hardware troubleshooting.
- Experience with configuration management tools like Ansible and Terraform.
- Working knowledge of networking concepts, including routing, VLANs, firewalls, and load balancers.
- Working knowledge of backup and recovery procedures and tools (any Vendor).
- Working knowledge of virtual machine setup and management (VMware or any Vendor).
- Working knowledge of external storage management (any vendor).
- Work within Agile framework to identify, create, design, and integrate processes for repeatable, automated software delivery.
- Scripting/Automation
- Python scripting to enable automated execution of manual tasks
- Good understanding of REST API with use of tools like postman
- Ansible playbook development- Tools
- Wireshark
- InfoBlox
- Remedy/Service Now for ticketing**Qualifications**
- ITIL Foundation Certification
- Strong Virtualization skills - VMware, Virtual Center.
- Familiarity with commercial server automation and Orchestration software (HPSA, HPOO, Itential).
- Detailed working knowledge of HP and Dell server hardware.
- Detailed working knowledge of networking in an enterprise environment.
- Detailed working knowledge of storage management in an enterprise environment (NetApp and 3PAR).
- Scripting (Shell/Perl, Python, PowerShell, Node.js).
- Netbackup (installation, troubleshooting infrastructure and backup job failures).
- Experience working in a DevOps role, utilizing CI/CD pipelines, and containerized approaches to server deployment (Jenkins, Docker, Kubernetes, Vault).
- A degree in IT, Red Hat professional qualifications (RHCSA or RHCE) or equivalent proven experience in a technical support role.
- 5 + years’ experience in a server support and troubleshooting role Open to working shifts (Sunday-Thursday, or Tues-Saturday) with occasional on-call duties

**Education**
- MS / M Tech / BS / B Tech degree in Computer Science, related technical field preferred, or equivalent work experience.

Requisition #: 316499

**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer