Solutions Architect Senior

**About Lumen**

**The Role**:
Generates sales opportunities for a specific product/service within prospect accounts and identifies upsell opportunities within existing customers. Maintains current knowledge of industry trends, topics, methodologies, and core technologies in order to assimilate customer needs and design appropriate technical solutions. Acts as a champion internally, translating industry best practices, trends, and customer needs back to peer groups in Operations, Marketing, Product, Service Delivery, Architecture/Engineering, etc. to facilitate ongoing, actionable improvements to the suite of products in which they specialize.

**The Main Responsibilities**:

- Assists in identifying key technical influencers at existing customers and pursues marketing generated sales leads to close new business with prospective customers. Manages a forecast and funnel for product specific opportunities within assigned territory.
- Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Attends customer meetings in person and via the phone. Interacts independently with all levels of customer's management team to drive new sales.
- Proactively identifies areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions.
- Reviews customer business requirements developed directly or by sales/sales engineering. Interacts with sales/sales engineers and customers on large complex deals for specific products.
- Designs technical solutions that meet the customers' business objectives by mapping to products. Clarifies ambiguous requirements with sales or clients, ensuring the solution resolves underlying client issues. Provides guidance and alternatives to customer’s requirements. May interpret customer requirements based on limited information.
- Coordinates customer implementation with service delivery organization and provides design clarifications. Interfaces directly with customer.
- Acts as a liaison to internal groups such as Service Delivery, Offer Management, Product, Marketing, Architecture, and Capacity Planning to relay customer requirements and develop deliverable solutions.
- Sales Ability: Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory.
- Utilizes Targeted Account Selling (TAS) or other solution selling methodologies.
- Communication: Advanced written and verbal communication skills.
- Proven ability to work with multiple levels of decision making.
- Problem Solving: Expert problem solving skills and ability to methodically understand and resolve complex issues.
- Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements.
- Must demonstrate creative solution development.
- Work Style: Ability to work independently and as part of a team.
- Must be able to build strong team relationship and easily transfer technical information.
- Ability to work under pressure with tight deadlines and on multiple projects simultaneously.
- Must be very detail oriented and demonstrate a high degree of accuracy.

**What to Expect Next**:
Requisition #: 324487

**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer