Assistant Operation Consultant

**1.**Cashier and Lobby**
- Able to handle transactions effectively during rush hours
- Be familiar with POS machine and interface
- Be accurate in all transactions: purchase, return, cancel
- Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers
- Perform standard POS opening and closing procedures without supervision
- Prepare and handle cash deposits accurately and according to SOP
- Packing of breads for customer according to SOP
- Dispense products from back kitchen
- Assist customers in product enquiries, product pricings, promotions, etc
- Perform suggestive selling and upsell products to customers
- Achieve 99.5% accuracy in cash transactions
- Must be able to name all products and know what the ingredients in each product are

**2.**Kitchen**

**Topping Section**
- Process topping for respective bread and danish types according to SOP
- Euro bun toppings (in applicable outlets)
- Prepare ingredients and fillings for all bun type products
- Learn all products and know what are the ingredients in each product
- Perform Dispensing duty to bring out freshly baked products in organized manner

**Table Section**:

- Be equipped with knowledge on using the right and required ingredients per product
- Ensure right ingredients are used per product, at the correct weight per ingredient
- Perform Sweet bun, Danish, Euro, Toast shaping
- Perform filling for sweet breads according to product

**Oven Section**:

- Ensure right temperature and time setting per product being baked
- Be equipped with the right and proper knowledge for each product before baking

Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard

**3.**General**:

- Ensure clean, tidy and hygienic station and overall kitchen environment
- Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)
- Able to setup and perform various roles without supervision
- Able to perform quality control and reject inferior products
- Able to dispense and display products in an organized manner
- Project friendly and positive image to customers
- Outlet and Display cleanliness
- Tray and tongs cleaning
- Able to handle customer requests and enquiry
- Handle cake bookings and enquiries
- Coordinate cake orders, deliveries and packaging
- Able to handle customer feedback and inquiry and submit report
- Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift
- Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition
- Planning of product schedule to ensure hot bread at all times and no excess products being held or run out
- To schedule the manpower arrangement to achieve operation effectiveness.
- Demonstrates good people handling skills, able to motivate others to achieve shift objective
- Coach and provide feedback to staff on product Quality
- Ensure no run out or excessive stocks
- Order stocks for the outlet
- Handle outlet operation and management - conduct QSC (Quality, Service and Cleanliness) checks
- Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning
- Assist to recruit new staff and handle the interview
- To do month end stock take
- Responsible for outlet’s Profit & Loss (P&L)
- Conducting staff performance appraisal
- Liaising with external vendor such as cleaner, pest control etc.
- Liaising with various department (such as Marketing, Supply Chain Management, Information Technology, Human Resource)
- Oversee 2 to 3 outlets operations

**Requirements**:

- Minimum Diploma holder
- Preferably with 3 years’ & above F&B or retail experience with at least 1 year in similar capacity
- Possess good management and strong leadership qualities
- Willing and able to work shifts, weekends and public holidays
- Good interpersonal skills and able to communicate clearly with stakeholders
- Strong in customer service
- Problem solver and effective decision maker
- Able to work under pressure in a fast paced working environment