Tiktok Shop

5 days ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.
As an Anti-Fraud Investigation Operations Manager, you will be responsible for building, improving, and monitoring business processes to detect and prevent fraud, using data-driven insights to design risk control strategies and conduct end-to-end risk trend investigations.

**Responsibilities**:

- Lead investigations and analysis of group behavior and fraudulent activities across onboarding, content, transactions, and settlements.
- Combine data monitoring with intelligence gathering to identify emerging threats and fraud trends.
- Respond to escalations and manage incidents until resolution.
- Collaborate with cross-functional teams to address large-scale risk issues.
- Develop proactive/reactive risk control solutions with PM, RD, and DA teams.
- Provide regular fraud reports on trends and business impacts to senior management.
- Perform other fraud investigation tasks as needed.

**Qualifications**:
Minimum Qualifications
- 5+ years of experience in fraud, abuse, or cybercrime investigations.
- Highly analytical, able to derive actionable insights from data, with proficiency in SQL.
- Strong communication skills and a deep understanding of business models.

Preferred Qualifications
- Detail-oriented, with strong project management capabilities.
- Prior experience in anti-fraud strategy development is a plus.
- Willingness to travel 10-20% if needed.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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