Team Leader

2 weeks ago

Singapore PAS People's Association Full time

As a Team Leader,

1. You will formulate, implement, and plan the engagement and onboarding of merchants for the CDC Vouchers Scheme.

2. You will handle enquiries and feedback from residents, merchants and other stakeholders.

3. You will handle the training in coaching Outreach Managers and CDC Vouchers Ambassadors.

4. You will work on publicising the scheme through featuring of suitable Human-Interest stories.

5. You will work closely with Agencies, Community Partners, and/or Grassroots Organisations to monitor and coordinate the programme.

**Roles & Responsibilities**
As Team Leader, you will assist in the following:
**Merchant Engagement**
1. Work closely with SrM to strategize in outreach to the harder-to-reach merchants /hawkers.
2. Conduct briefings/trainings for merchants and community partners e.g. grassroots and merchants’/hawkers’ associations.
3. Build rapport with the merchants and hawkers through consistent engagement.

**Finance**
1. Oversee Finance matters relating to CDC Vouchers Scheme.
2. Handle budget planning.

**Managing Enquiries / Feedback**

1. Craft response to address queries from residents, merchants and other stakeholders.
2. Collate feedback for onwards reporting to management and COs.

**Training for Outreach Managers/CDC Vouchers Ambassadors**
1. To be the Master Trainer in coaching OMs and CAs.

**Communications**
1. Publicise the CDC Vouchers Scheme through the gathering and featuring of Human-interest stories of residents and merchants on their experience and any other suitable platforms and channels.

**Others**
1. Handle other initiatives under CDC Vouchers Scheme including event launches.
2. Involved in on-going workstreams, meeting with government agencies, CPD and CDCs.

**Other Duties**

1. Other ad-hoc assignments, duties not covered under main responsibilities and duties.
2. Participate in cross-team building initiatives.

Who are we looking for?

1. Individuals who truly aspire to go beyond success and significance in your career, along with understanding and wanting to make a difference in the community.

2. Desired - Minimum three years of relevant work experience with some supervisory experience.

3. Good interpersonal, leadership, communication, and analytical skills.

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