Product Specialist

JLL supports the Whole You, personally and professionally.

**Role Objective**:
WHAT THIS ROLE INVOLVES

**As a Product Specialist, you will be responsible for**:
Perform user acceptance testing (UAT), regression testing and postproduction testing ensuring system is stable, and all existing functionalities are working as expected. Work closely with engineering and product to resolve bugs found as part of this process.

Provide exceptionally user/ client service by building and maintaining user/ customer relationship and resolving queries at the earliest.

As feature release are typically deployed over the weekend, product specialists are required to be available on selected weekends (on a rotationally basis) for activities such as regression testing or post-production testing, etc.

Actively work towards increasing usage and adoption by fully supporting the regional training series. Areas of expected contribution are in administering the training program, developing training curriculum and content that’s relevant, delivering training, and ensuring all user queries are addressed either via the support channel or by running virtual drop-in sessions.

Digital adoption platforms (DAP) support adoption of tools and technologies providing a more personalised learning experience. In addition, provides valuable insights into how users are using a tool. Product specialists are required to own and build content in DAP in an effort to increase adoption while continuously monitoring and identifying areas where users struggle and make adjustments accordingly.

Ability to work collaboratively and supportively with other product specialist is essential for success in this role. This includes teams in product, engineering, design, quality etc. This extends to covering off each other when team members are on planned leave or out on medical. Working together to deliver the best possible outcomes for our business and users.

As the commercial real estate market becomes increasingly competitive, JLL is constantly looking for new ways to differentiate itself and win more deals. As part of this effort, we are investing in prop tech tools to help our brokers close more business. Product specialists play a key role in this effort by supporting brokers in using these tools effectively.

In supporting JLL’s on-going efforts in prop tech, product specialists are expected to take on and own few special projects (as and when the need arises).

More actively execute feedback surveys, primarily as part of our regional training series. This will help us ensure that the content we deliver is relevant to our users and provides data points to improve the program.

Completes any/all other duties and tasks as assigned by the Operations & Training Lead and General Manager APAC Leasing Tech.
SOFT SKILLS
Commitment to excellence in customer service; going the extra mile is standard.
Excellent interpersonal, communication, problem-solving, and organizational skills.
Driven by sense of urgency, evidenced by swift response times to issues raised through resolution.
Ability to work independently, unsupervised, and as a team player.
High levels of initiative and willingness to take on experimental new technology (and projects).
QUALIFICATIONS
Intermediate to advanced knowledge of Microsoft Office suite (Word, Excel, Outlook, Visio).
Basic knowledge in SQL for querying large datasets; or willingness to learn.
Willingness and ability to learn new or tangential technology products to supported product(s).
Knowledge of Azure DevOps, ServiceNow, and Salesforce is preferred.
Certification as a product admin is preferred where applicable.
EDUCATION
Undergraduate degree in a business or technology related field (i.e. Finance, Real Estate, Application Support, Data)

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and