IT Support Engineer
9 hours ago
The fundamental goal of this position is to see IT services interruption is not in the critical path of users. The job involves handling and resolving simple to complex IT issues and some queries from end-users.
**Responsibilities**
- Provide support on O365 and Identity, access management, Network, VPN, LAN and WAN
- Troubleshooting of Hardware and OS related issue
- Asset management & Vendor coordination
- Close collaboration with China Team
- Gather the required information as necessary to best handle customer issues and technical inquiries
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with Technical Support team members on various strategic projects when needed
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Run monitoring reports for usage, performance, and/or availability as required
- Document solutions for knowledge based.
**Requirements**:
- Good Mandarin communication to communicate with China Team regularly
- Must have Office network installation and support which includes Wan/Lan/Firewall/Access point /Video conference
- good knowledge - on Desktop/Laptop HW support as on-site, and Laptop/Desktop/System build and allocation
- Basic Knowledge of O365 and Identity and access management
- Very good Knowledge and hands on experience of Network, VPN, LAN and WAN
- Some knowledge of different storage technology
- Strong attention to detail when communicating with customers (verbal & written)
- Ability to empathize with customers and convey confidence
**Salary**: $3,000.00 - $4,500.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Regex (Regular Expression): 1 year (required)
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