Relationship Management Executive

5 days ago

Singapore ZENO EXHIBITION PTE. LTD. Full time

**About the Company**:
Zeno Exhibition Pte Ltd specializes in creating impactful exhibitions and trade shows, offering end-to-end solutions for entire events and individual exhibitors. We are a dynamic team passionate about delivering innovative strategies that elevate brands and drive business success.

**About the Role**:
We’re looking for a motivated **Relationship Management Executive**to manage inbound leads, convert them into satisfied clients, and nurture long-term partnerships.

You’ll work with qualified, marketing-generated leads, focusing on conversion, client satisfaction, and revenue growth through strong relationship building.

**Key Responsibilities**

**_Lead Handling & Conversion _**
- Understand client requirements and recommend tailored design & build solutions
- Manage the entire lead-to-client conversion process smoothly and efficiently

**_Client Relationship Management _**
- Serve as the main point of contact for new and existing clients
- Build and maintain strong, lasting client relationships
- Ensure high levels of customer satisfaction and project success

**_Upselling & Cross-Selling _**
- Identify opportunities to upsell or cross-sell additional services
- Collaborate with marketing, design, and project teams to maximize client value

**_Reporting & CRM Management _**
- Maintain accurate and up-to-date client information in the CRM system
- Track and report on leads, conversions, and engagement metrics
- Provide regular performance and KPI updates
- Reports back to Sales Director on the monthly data.

**Requirements**:

- Diploma or higher qualification in any discipline
- Minimum 2 years of B2B sales or account management experience
- Proven track record in managing client relationships and achieving conversion targets
- Experience in exhibitions, events, or marketing-related industries is an advantage
- Strong communication, interpersonal, and organizational skills
- Customer-focused mindset with the ability to understand business needs

**Pay range and compensation package**:
Competitive package comprising a fixed base and performance-based milestone incentives.

Typical total earnings range between SGD 5,000 - 8,000 per month, depending on performance and experience.

**Equal Opportunity Statement**:
Be part of a forward-thinking company at the forefront of the events and exhibitions industry. Enjoy a performance-driven culture with attractive rewards. Work in a collaborative environment where your expertise is valued and your contributions make a tangible impact.

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