Retail Sales Associate

1 week ago

Bukit Merah, Singapore Norbreeze Group Full time

**Objective of role**:
The SA/ SSA is to drive results and enhance the customer engagement by providing excellence in quality customer service.

**Detailed Responsibilities**:
**Customer Service**
- Greeting customers and attends to customers with engagement of product and brand story.
- Maintains a friendly and approachable demeanour.
- Welcomes returning customers and perform any request(s) of after-sales service.
- Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

**Sales Engagement**
- Connect customers with warm greetings and great first impression.
- Build the relationship with customers to our brand and products.
- Impress customers by memorable closing & exit.

**Business Recap**
- Update accurate sales information
- Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential
- Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc.

**Visual Merchandising**
- Ensure a high level of merchandising and cleanliness in line with the Visual Merchandising guidelines.
- Display Stock Replenishment and Seasonal Promotions

**Inventory**
- Stock replenishment and accountability for opening, closing and handover.
- Ensure sales floor is always neat and tidy, and stock is well organised.

**Operational**
- Opening and closing procedures are strictly followed

**Suggested Qualifications and Experience**:

- At least a year of retail sales or customer service experience.
- Preference of specialised responsibilities and / or activities
- Proven experience in specified areas

**Required Attributes**
- Takes initiative and is proactive
- Excellent planning and analytical skills
- Resourceful, fast, and efficient and able to work independently
- Result oriented person, meticulous with an eye for details
- Effective time management & prioritization skills
- Good negotiation skills

**Salary**: $1,850.00 - $2,000.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Health insurance

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Retail Sales: 1 year (preferred)

Work Location: In person

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