Transformation Change Manager

**DFI Company Brief**

DFI Retail Group is a leading pan-Asian retailer and operates across four broad formats: Food (including Supermarkets, Hypermarkets and Convenience stores), Health & Beauty, Home Furnishings, and Restaurants. The Group has operations in 12 markets and operates multiple formats in most markets to satisfy different customer segments and trades under well recognised brands.

**DFI Team Brief**

Do you have the passion for change management and digital transformation? We are seeking a confident and compelling Transformation Change Manager - Retail (Sell) to ensure our team members can change effectively and deliver the business objectives of technology-enabled retail transformation programmes. This is essential for the execution of our digital retail spine and O2O projects based in Hong Kong including Macau, Singapore, Malaysia, Brunei, Cambodia, Vietnam, and Indonesia. We are in the early stages of a 5-year program to deliver new retail technologies in every one of our 10,000+ stores, 42+ distribution centres and 15+ offices across Asia to enable real time O2O e-commerce with our customers. We have multiple countries to be migrated where we need consistent business processes across all the markets, we operate in implemented successfully.

**About the role**

**Key Responsibilities**
- Lead the overall effort for business change for specific retail projects working with relevant store change and banner teams defining the scope, objectives, timelines, resource requirements
- Supports program work streams with stakeholder engagement methods, tools, techniques, templates
- Possess organizational change management/change leadership skills and hands on experience coordinating internal/external resources in support of successful implementation of change efforts
- Lead and manage cross discipline/business project teams/task forces in response to banner needs and initiatives
- Identifies gaps, root causes, escalates risks, and employee resistance to determine appropriate solutions to address the impact of the change program
- Identifies gaps, root causes and determines appropriate solutions to address the impact of the change program
- Diagnose banners initiatives to determine the appropriate approach and organization capability and change solutions needed to meet short
- and long-term business & banner goals related to the Strategy
- Advise stakeholders on the best communication channels with creativity, grammar accuracy, use of language, tone of voice to develop content, crafting messages, stories, and scripts for specific audience groups to increase employee and customer adoption with a focus on communications
- Support and manage the execution of all change management deliverables by acting as the expert, including but not limited to leadership alignment, stakeholder assessment & engagement, deployment communications, change readiness assessment, change network activities, management, and employee engagement event, and share findings with the core project teams, process teams and learning & development teams
- Onboard and support the organization and developmental needs of the change network throughout deployment so they can effectively support the organization during cutover and post Go-Live
- Ability to assess change program effectiveness (eg, awareness/understanding, speed of adoption, ultimate utilization, headcount reduction)
- Manage the business relationship to ensure buy-in and advocacy for change activities with internal team members and 3rd party vendors to develop a shared understanding

**Requirements**:

- Profession Experience/Qualifications
- At least 5 years’ experience working as change management, communications experience, in retail industry
- Must be proficiency in written and spoken English and Chinese
- A good track record of delivering high quality project, or assignment outputs with a focus on delivering measurable business improvement of how people go through a change and the change process
- Experience with and knowledge of change management principles, methodologies, and tools
- Excellent active listening skills - Exceptional communication skills, both written and verbal
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Drive and resilience to overcome challenges or setbacks
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root-cause identification skills
- Able to work effectively at all levels of an organization
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management appr