Systems Engineer

2 weeks ago

Woodlands, Singapore Singapore American School Full time

Maintain appropriate and high quality documentation on procedures, configurations and change management
- Coordinate and administer required training to technology team members and SAS faculty and staff as and when required
- Participate in evaluating new software projects to determine impacts
- Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the IT helpdesk platform.
- Working diligently to meet the SLAs (Service Level Agreements) for all reported issues and requests.
- Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with tier 3 i.e. vendor level support in the team.
- Corresponding and collaborating closely with other school wide technology teams (Educational Technology and Innovation Coordinators, Educational Technology Coaches and technology team) regarding escalated/re-assigned support tickets and tasks
- Performing other duties as and when assigned by the supervisor

Skills/Requirements
**Qualifications, Skills and Experience**:

- Diploma in Computer Science, Information Technology or Business Information Technology
- Up to date industry certifications in technology systems
- Critical thinking, collaborative, innovative and positive work attitude
- Excellent verbal and written communication skills in English language
- Knowledge of and experience in design, implementation, configuration, management, administration, integration, optimization, maintenance, development and troubleshooting of the following technologies and systems is required whether they are on-premises, cloud or in a hybrid architecture:

- Linux, Windows and macOS server/data center operating systems
- Servers and/or administration and management platforms
- Google Workspace administration
- Technology and communications infrastructure automation, monitoring and reporting
- Application Programming Interfaces (APIs)
- Identity Access and Management solutions
- Knowledge of and experience in implementation, configuration, management, administration, integration, development and troubleshooting of the following technologies and systems is highly desirable:

- Scripting languages
- Stored procedures
- Advanced spreadsheet skills
- Backup and recovery
- Device management
- Reporting tools
- Web Technologies
- Access control
- Data management
- Print management
- Experience in project management is highly desirable
- Experience in producing high quality documentation, knowledge base and training materials is highly desirable
- Ability to effectively analyze and resolve root causes of technical problems
- Ability to organize and analyze data and complex tasks in a systematic manner
- Able to work diligently, independently, confidentially and under time constraints
- Positive and growth mindset with excellent customer service skills
- Ability to learn and adapt to new and innovative technology developments
- Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment

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