Customer Service

3 hours ago


Singapore ELITEZ PTE. LTD. Full time

Position: Customer Service & Operations Executive

Location: Ubi

**Salary**: Up to $3400/month

**Job Description**:

- Help customers with vehicle needs promptly and professionally.
- Check and recommend repairs or services according to standards.
- Manage daily workshop operations for efficiency and safety.
- Handle complaints and assist in various tasks for analysis and improvement.
- Assist Immediate Superior in addressing customer complaints, meeting with customers and generating reports.
- Managing inventory, backorders, tools, and workshop equipment.
- Handle Work in Progress (WIP) and contribute to monthly reports for analysis and action plans.
- Address customer inquiries and maintain high service quality.
- Support customer service team during peak periods.
- Collaborate with other departments to ensure seamless service delivery.
- Monitor performance indicators and make adjustments for improvement.
- Perform any assigned tasks by Immediate Superior; collaborate with vendors, contractors, and engage in discussions with the Business Development team to initiate aftersales promotion activities, etc.

**Requirements**:

- Diploma in Mechanical Engineering or equivalent.
- **Minimum 3 years of relevant experience in automotive service.**:

- **Comfortable in doing OT.**:

- Proactive, independent, and customer-focused.
- Able to work in a fast-paced environment.
- Comfortable with doing presentation and reporting.

Attention to: Hailey

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431



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