Global Surge Officer

**Job Title**:Global Surge Officer

**Type of Contract**:Consultancy

**Division**:Emergency Operations Division

**Duty Station (City, Country)**: Home based

**Duration**:6 months

**BACKGROUND AND PURPOSE OF THE ASSIGNMENT**:
**ACCOUNTABILITIES/RESPONSIBILITIES**:
1. Building upon existing knowledge exercises, fully map and understand the business processes and procedures of key activities in the GSCU especially the surge deployment process;
2. Develop a GSCU Manual and Standard Operating Procedure that codifies the steps and processes involved in business processes across the unit;
3. Gather feedback managers and employees, understanding their needs and how policies, procedures, processes, systems and tools support them;
4. Support the establishment of regular reporting mechanisms of key performance indicators (KPIs) as part or the unit’s business process;
5. Support efforts towards the development of plans and processes and deliver operational activities or specific projects or new initiatives;
6. Contribute to continuous improvement by implementing new/updated HR policies, procedures and systems and recommending improvements to ways of working;
7. Attend co-ordination meetings/calls as the GSCU representative or provide pertinent information; 8. Additional tasks as assigned by the supervisor.

**DELIVERABLES**:

- Comprehensive manual outlining the business processes and standard operating procedures across the GSCU.
- Continuous analytical and technical support towards the institutionalization of business process including sharing information/data, approvals processes, and backstopping.

**QUALIFICATIONS AND EXPERIENCE REQUIRED**:
**Education**:
Advanced university degree in Human Resource Management, Public or Business Management, Management Engineering, Industrial Organizational Psychology, or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

**Experience**:
Three or more years of postgraduate professional experience in Human Resources, Business Management or relevant field with an interest in international humanitarian development. Previous experience writing reports and guidance materials is an asset.

**Knowledge and Skills**:

- Broad or specialized knowledge of HR and management best practices, techniques and processes with some understanding of the basic theoretical background.
- Strong organizational skills to understand complex processes and procedures.
- Ability to work with mínimal supervision.
- Ability to analyze data, draw conclusions and recommend a course of action.
- Excellent communication skills required to give and receive information and work with a variety of individuals. Strong writing skills to draft and revise comprehensive is required.
- Ability to establish and maintain effective relationships with clients and provide client-oriented service.
- Ability to identify client’s needs and match them to appropriate solutions.
- Knowledge of, or the ability to quickly assimilate, UN/WFP specific processes and systems.

**Languages**:
International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

**Terms and Conditions**

Please visit the following websites for detailed information on working with WFP.

**Ref.: VA No. 171406**
- No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service._