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Retail Supervisor

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Singapore CITYNEON EVENTS PTE. LTD. Full time

The Retail Supervisor is responsible for supporting and cover the manager on the day-to-day operations of the Retail Operations. They will at times be required to open and/or close the store, manage scheduling and daily retail operations, ensure the retail team delivers top-flight customer service to all visitors.

**Sales & Service, Floor Presence & Maintenance, Back of House Support**
- Embrace the show experience and follow training guidelines and standards to reflect brand standards and image.
- Provide excellent customer service skills, great selling skills and show motivation to succeed.
- Carry out end of day reporting routine.
- Perform cashier duties at a fast pace while maintaining accuracy.
- Manage staff scheduling - shifts and break times - with Retail Manager
- Train new team members as required
- Delegating staff roles and assigning shop floor positions to maximise team skills. Promote a strong sense of teamwork.
- Work closely with the sales staff and supervisors to maintain the sales area, both merchandise and the physical space.
- Ensure staff uniforms and presentation are up to standard.
- Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
- End of shift/day: Ensure selling floor is replenished and ready for the next day.
- Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stocktakes.
- Any other tasks as assigned by Retail Manager.

**PERSONAL PROFILE**
- Minimum 3+ years retail management experience
- Must be able to work a flexible schedule, weekends and evenings.
- Knowledge and experience of POS systems
- Must be able to perform all retail floor functions.
- stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments.
- Excellent verbal and written communication skills, effective communication with all management and staff.
- Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own actions
- Computer literacy and confidence, particularly with Excel
- Strong eye for detail and numbers