Associate Network Analyst

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

**Job Description**:
As a member of Global Infrastructure Network Services (GINS) team, the Network Operations Level-1 Engineer is the in-shift detection, notification and escalation point for network issues. The Network Analyst has the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality.
- Good understanding of customer topology and potential work-around scenarios to mitigate client impact first.
- Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.
- Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process
- Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
- Track, update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
- Possess good Cisco OSI 7 layers knowledge to effectively triage and resolve incidents confidently.
- Properly escalate incidents in a timely manner per support guidelines and procedures.
- Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
- Articulate problem statement with clarity, liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents. Possess the sense of urgency and be able to deal with SWAT Calls during widespread outages.
- Support automation project schedules and changes.
- Maintain and achieve new technical skills through inhouse or external trainings by engineering or higher-level support teams.
Should have a strong understanding of transaction message flow and the different types of exceptions that can be encountered resulting in cardholder impact
- Incident bridge stewardship in support of timely resolution of internal issues.
- The position is required to perform 12hr rotating DAY/Morning shift duty (eg. 8am-8pm, 9am-9pm).
As a member of Global Infrastructure Network Services (GINS) team, the Network Operations Level-1 Engineer is the in-shift detection, notification and escalation point for network issues. The Network Analyst has the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality.
- Good understanding of customer topology and potential work-around scenarios to mitigate client impact first.
- Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.
- Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process
- Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
- Track, update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
- Possess good Cisco OSI 7 layers knowledge to effectively triage and resolve incidents confidently.
- Properly escalate incidents in a timely manner per support guidelines and procedures.
- Proactively mon