System Engineer

4 days ago


Serangoon, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:
Provide IT Support
- Provide technical support to users
- Perform ad-hoc analysis
- Assist users with hardware and software installations
- Act as a resource for colleagues with less experience

Implement New Systems
- Install hardware equipment, software and maintenance agreements
- Perform acceptance testing of installed/upgraded equipment
- Oversee integration, compatibility and continuing operations of systems to ensure mínimal disruption
- Design new methods of highly complex reporting and presentation
- Conduct office automation feasibility studies

Maintain Systems
- Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
- Develop supporting documentation of all activities
- Research alternates to existing software and hardware

Resolve Issues
- Coordinate activities to identify, diagnose and rectify problems with little precedence
- Simulate user problems to resolve operating difficulties
- Develop innovative solutions and/or systems modifications to reduce user problems
- Develop mitigating and/or preventive solutions
- Assist senior leaders in disaster recovery planning and testing

**Requirements**:

- Experience in SCCM patch management, software distribution and MDT image management is preferred, but not mandatory
- Experience in Advanced level Desktop Troubleshooting
- Experience in Application Virtualization or Application Packaging tool is a plus
- Experience in Active Directory end user group policies is preferred
- Experience in IT Service Management workflows and ServiceNow is a plus
- Experience in ITIL v4 concepts and able to actualize it in EUC environment
- Preferably a go-getter who has self-initiative to pick up new skillsets and able to guide more junior team members in achieving team objectives


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