Quality Head

Singapore, Singapore

**Job ID** 30187972 **Job Category** Quality

**Our Company**

**Carrier** is a global leader in intelligent climate and energy solutions, with a diverse and world-class workforce. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we keep customers at the center of every product and service we offer and we act quickly to exceed their expectations. Through our performance-driven culture, we are creating long-term shareowner value by growing earnings and investing strategically to strengthen our position in the markets we serve.

**Global Container Refrigeration**, part of Carrier's Climate Solutions Transportation segment, provides transport refrigeration equipment and cold chain tracking and monitoring solutions that play a vital role in the protection and preservation of our global food supply and other perishables. We offer custom life-cycle solutions that fit our customers’ needs by connecting a portfolio of industry-leading container refrigeration transport and preservation solutions with end-to-end visibility and superior service.

Click here for more on our cold chain solutions

Quality Head is a key leadership role at Container Refrigeration, headquartered in Singapore. The position drives a comprehensive manufacturing quality and operations strategy to ensure exceptional life-cycle experience with our products and services. It champions customer-focused quality initiatives and partners cross-functionally to elevate customer satisfaction and product reliability. Additionally, it plays a key role in integrating quality principles throughout new product development to ensure robust design, seamless launch execution, and accelerated innovation. This role leads initiatives within a matrix organization to achieve business results in cost, quality, and delivery while fostering a culture of Carrier Excellence.

**Roles & Responsibilities**:

- Customer Quality Advocacy - Collaborate with Sales, Service, others to ensure best-in-class customer quality experience with our products and services.
- Supplier Quality Management - Collaborate with Supply Chain, Engineering, PMO, others and owning supplier quality performance with both new products and existing products.
- Factory Quality Assurance - Drive best-in-class Factory Quality and owning Factory Quality performance for every unit produced.
- Product Reliability and Field Performance - Drive best-in-class quality and reliability for our products.
- Manufacturing Operations - Drive transformative manufacturing strategies for best-in-class operations and command long-term sustainable operations advantage.
- Manufacturing Technology - Drive innovative manufacturing technologies and automation solutions to enhance productivity, quality and safety
- Supply Chain for Operations - Collaborate with supply chain, own Supply Chain for Operations strategies including make-buy decisions, to achieve optimal cost and delivery, resilience and agility.

RELATIONSHIPS

Reports to: General Manager, Factory

Peer Relationship: Functional HODs, Program Management Offices, Regional Leads

IDEAL PROFILE
- 10+ years of manufacturing and customer related experience with broad exposure across various aspects of production, quality, and operations.
- 5+ years of management experience including leading team and driving operational excellence.
- Ability to interact with customers and provide support in customer quality which ensuring manufacturing processes align with customer needs and expectations.
- Strong interpersonal and communication skills. Ability to engage effectively with stakeholders at all levels, fostering collaboration and teamwork.
- Analytical and problem-solving abilities to navigate complex challenges, optimize efficiency, and drive continuous improvement.
- Demonstrated agility and adaptability to excel in a dynamic manufacturing environment, responding swiftly to changes and implementing innovative solutions.
- Bachelor's or master's degree in a relevant discipline, MBA preferred

**Benefits**:

- Be part of a truly global company with over 100 years of history
- Competitive salary and performance-based bonuses.
- Comprehensive healthcare and wellness programs.
- Opportunities for professional development and career advancement.
- Access to a wealth of learning resources, both internal and external
- Dynamic and inclusive work environment where everybody feels that they belong.
- Hybrid work model

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

At Carrier, throughout our global operations, we are minimizing our environmental footprint and making investments that improve the society. We hold ourselves accountable to ach