Regional Support Engineer

11 hours ago


Singapore ORIENTAL AVIATION INTERNATIONAL PTE. LTD. Full time

**Roles & Responsibilities** - Provide Technical Assistance for airlines/operators/MRO's for Wheels & Brakes. - Take the lead on all Wheel/Brake technical queries for the South Asia region as they are received into the Customer Support Center through ConeCT database. - Ensure responses follow-up/traceability and performance with Velizy based PSE team, as needed. - Interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments, on behalf of PSE team, as appropriate. - Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary. - Support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required. - Support Commercial team customer queries - ie parts search, interchangeability. - Identity with CSC and commercial support teams key dissatisfaction drivers (vs competition) that require support. - Provide key regional interface with W&B Repair facilities to develop in-service technical database for PSE. - Develop and monitor unscheduled removal database for PSE with major Airlines/MRO. - Work closely with PSE team to maintain accurate and timely support communication around complex technical issues. - Help PSM/PSE to support any action to contribute to "OTD" performance with the Airlines/MRO, in case of shortage. **Job Requirements** - Minimum Degree in Engineering or Aerospace related disciplines. - Minimum 5 years of aerospace and aircraft related experience. - Speaking proficiency in French would be advantageous. **Special Qualifications, Knowledge & Skills** - Proficiency in Microsoft Office (Word, Excel, Powerpoint), PowerBI, ConECT, Technical publication documents. - Effective communication skills including both verbal, written and presentation. - Capability of initiating action to solve Day to Day issues without constant direction. - Able to work in a team to achieve Team KPI in a high fast pace environment - Detailed & meticulous



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