Head, T&o Program Masterplan

Job ID: 34063

Location: Singapore, SG

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 15 Jul 2025

**JOB SUMMARY**

• T&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets. In all, approximately 80% of investment costs land in T&O for delivery and this presents a significant challenge in scheduling conflicts for their go-lives.

As Head, T&O Program Masterplan & Schedule Management, this role provides foresight of T&O’s delivery landscape, ensuring transparency, risk mitigation, and scheduling management. Partnering closely with T&O program and change management teams, the incumbent will lead proactive identification and resolution of program conflicts, interdependencies, and critical path risks across portfolios upfront and through-out the life cycle of projects. The role is accountable for convening and coordinating major programs to assess impacts to delivery timelines, dependencies, and master schedules. It plays a pivotal role in surfacing issues for escalation at Program and Portfolio Steering Committees (PgSC/PfSC), influencing RAG status, and driving timely interventions to keep delivery on track- **RESPONSIBILITIES**

**Strategy**

• Serve as the escalation point for program conflicts, including prioritization, resource allocation, and schedule management to ensure timely and fact-based resolutions.
• Drive proactive management of cross-program interdependencies to mitigate delivery bottlenecks and optimize sequencing and throughput.
• Provide advisory support to Portfolio and Program Managers on trade-offs, scope negotiations, and risk mitigation to maintain delivery integrity and business value.
• Leverage analytics and automation to enhance real-time reporting, forecasting, and decision support.
• Embed industry best practices, automation, and predictive analytics to enhance forecasting, reporting, and governance rigor.
• Ensure T&O compliance to overarching Enterprise Change Management and other governance processes as appropriate.
• Foster a culture of collaboration and innovation among cross-functional teams to drive continuous improvement and achieve strategic goals.

**Business**

• Develop and enforce governance frameworks and tools that facilitate early risk identification, mitigation, and escalation.
• Manage and escalate significant changes in program materiality, including resource shifts, spend variations, or outcome alterations.
• Maintain continuous oversight of program dependencies to prevent downstream issues post-conflict resolution.
• Consolidate and report delivery metrics, KPIs, and trend analyses to T&O Management Teams, Investment Committees, and relevant business units.
• Identify and implement operational improvements to enhance T&O delivery effectiveness and efficiency.
• Lead conflict resolution workshops and negotiations involving senior cross-functional stakeholders to ensure alignment and timely resolution.
• Champion adherence to Change Delivery Standards and the Bank’s control and governance frameworks.
• Drive continuous process improvement, including digitization, automation, and simplification initiatives across program and project management functions.
• Develop and maintain a comprehensive conflict resolution framework with clear escalation pathways and resolution protocols.
• Analyze root causes of conflicts and recommend enhancements in processes, governance, and communication channels.
• Lead, mentor, and develop high-performing program management teams, fostering a culture of accountability, excellence, and innovation.

**Processes**

• Embed industry-leading change management practices to consistently mitigate delivery risks.
• Proactively review and refine impacted T&O tools and processes in response to ongoing or planned investments.
• Ensure transparent and consistent communication of program progress, risks, and milestones to senior stakeholders throughout the delivery lifecycle.
• Support the identification, automation, and continuous enhancement of T&O tools and processes

**People & Talent**

• Lead internal teams, delivery partners, and external vendors engaged in transformation initiatives.
• Promote a collaborative, innovative culture that encourages continuous improvement and strategic alignment.
• Establish clear performance metrics and standards, providing transparent feedback and recognition to team members.
• Recruit, retain, and develop top talent, with a strong focus on succession planning for critical roles.
• Regularly review team structure and capacity to ensure alignment with delivery objectives and client outcomes.
• Ensure ongoing training and development, verifying that team members are suitably skilled and receive effective supervision to mitigate risks.
• Set and monitor objectives and job descriptions for direct, matrixed, and vendor teams, providing performance