Cloud Solution Architecture

**Cloud Solution Architecture**: Singapore Date posted **Oct 28, 2025** - Job number **1899851** - Work site **2 days / week in-office** - Travel **0-25**%** - Role type **Individual Contributor** - Profession **Customer Success** - Discipline **Cloud Solution Architecture** - Employment type **Full-Time** **Overview**: - With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. As a Cloud Solution Architect (CSA) with deep expertise in Azure Data, Analytics, and AI services to lead transformative engagements for our customers. In this strategic role, you will drive architectural innovation, implementation excellence, and operational health across Microsoft Azure solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Qualifications**: - Required Qualifications: - Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting Additional or Preferred Qualifications: - Business Value: The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy. - Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies. - Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." - Insightful listening: asking insightful questions to understand the customer's needs, issues, business environment and drivers, and going beyond what the customer has said. - Technical - Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following: - Enterprise-scale technical experience and depth with one or more areas of the Azure Analytics ecosystem (Microsoft Fabric, Power BI, Power BI embedded, Azure Synapse analytics, Azure Analysis Services, Azure Databricks, Azure Data Lake) (required) - Experience creating Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments. - Experience with Microsoft Fabric, DAX, T-SQL, PowerShell, C# (in the context of PBI/AS programming), Python (preferable) - Competitive Landscape: Knowledge of key Data & Analytics platforms such as AWS, GCP, Snowflake, etc. - Experience in shipping PySpark enabled data pipelines. Understanding batch, streaming ETL/ELT processing. - Preferred experience/understanding on data lake house, data mesh architectural principles. **Responsibilities**: - Customer-Centric Approach: - Identify customers' goals for migrating to Azure, and ensure the program provides Data & Analytics solutions that deliver business value. - Customer Satisfaction - Drive positive Custo