Workshop Manager

3 days ago


Singapore MOTORWAY SSANGYONG PTE. LTD. Full time

**Responsibilities**:
Oversee entire operations of aftersales department:

- Plan and administer the day-to-day running management, technical co-ordination and operation of the workshop
- Ensure maximum utilisation of the resources to achieve overall aftersales efficiency and productivity
- Gather and prepare operations information for analysing and reporting to management on a timely basis
- Provide ground leadership to guide, coach and motivate the workforce
- Enforce systems, policies, procedures and productivity standards and ensure proper back up of duties are in place
- Conduct periodical performance review of staff to ensure individual and Company’s objectives are met
- Ensure excellent customer service at all times including handling customer feedback and complaints
- Ensure timely delivery of good quality services: repair / service / car wash
- Ensure workshop operations are in compliance with local regulations and workplace safety
- Review parts stock pricing and profit margin level
- Evaluate of bought in parts, monitor of stock level, review & initiate action plan for slow moving inventories
- Ability in engaging and manage network of parts vendors
- Ensure timely submission of warranty and resolve all rejected warranty claims
- Monthly submission of “In-House warranty (IW)” report
- Review and approve insurance claims submission to Insurance Companies
- Monitor and ensure timely closing of insurance claims cases
- Ensure aftersales turnover and profit are achieved
- Manage and control cost expenses: parts, services and people management cost
- Review of customer and insurance claims weekly agingPerform other ad-hoc duties as assigned

**Job Requirements**:

- Minimum 8 years of relevant experience in automotive garage industry with at least 3 years of experience in Managerial role
- Minimum diploma qualifications
- Possess strong administrative, planning and co-ordination qualities
- Possess strong leadership, organization, problem solving and people management skills
- Excellent communicator with strong presentation skills
- Hands-on approach with high degree of commitment
- Able to foster teamwork, develop standards and sustain best practices
- Knowledge in ERP and diagnostic software would be an advantage
- Class 3 Driving licence is a must


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