Customer Care Associate

1 day ago

Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

**Position **:Customer Care Associate (Part-time)

**Contract duration**:3 months renewable

**Location**:Singapore Sports Hub (Stadium MRT)

**Working Hours**:
Non-event Days, Mon to Sun:

- 0630 - 1300hrs
- 0630 - 1600hrs
- 0730 - 1630hrs
- 0900 - 1800hrs
- 0930 - 1900hrs
- 1030 - 2000hrs
- 1100 - 2000hrs
- 1200 - 2100hrs
- 1230 - 2200hrs
- 1300 - 2230hrs
- 1600 - 2230hrs

Event Days:
Depends on event requirements

**Remarks**:

- Min working hours per week (28hrs, 20hrs or 12hrs)
- 12-hr work week is preferably for staff who can only work on weekends or afternoon/ evening shifts
- Shift hours might be outside of the usual working hours, depending on event and operational requirements

**Responsibilities**:

- Handle facility bookings, programme registrations and over-the-counter payment collections
- Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
- Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Perform daily settlements and financial reconciliations for revenue submissions
- Identify improvements and propose recommendations to address operational challenges and enhance customer experience
- Ad-hoc duties and projects as assigned or needed

Required:

- Minimum GCE ‘O’ Levels and above
- Pleasant personality with a passion for service
- Must be able to work on weekends, Public Holidays and/ or afternoon shifts (ending 2230hrs) on weekdays
- Comfortable with computers and willing to learn new systems
- Able to commit to one of the following tiers for a period of 1 year and above:
a. 12-hour work week

b. 20-hour work week

c. 28-hour work week
- Excellent communication (written and spoken) and interpersonal skills
- Proactive, self-motivated and keen learner
- Team player with excellent listening and problem-solving skills
- Able to work in a fast-paced environment and comfortable with ambiguity
- Meticulous and takes pride in delivering consistent high quality work

Preferred:

- Prior experience in customer experience and contact centre environment
- Proficient in MS Excel, Word, PowerPoint and Outlook
- Prior experience in Point-Of-Sales system and cash handling

**Pay rate**:$10.00/hr

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