Workplace Technology Solutions Manager

**Company Summary**:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better-whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

**Overview**:
**Key Responsibilities**:
**Presales & Solution Design**
- Collaborate with account managers and clients to understand business requirements and translate them into IoT solution designs.
- Prepare and deliver solution proposals, demos, and presentations tailored to client needs.
- Conduct feasibility assessments, including hardware compatibility, software integration, and infrastructure requirements.

**Project Management**
- Manage end-to-end IoT project deployments (hardware + software), including planning, scheduling, resource allocation, and risk management.
- Coordinate with vendors, contractors, and internal teams for smooth delivery.
- Ensure projects are delivered on time, within budget, and aligned with quality standards.

**IoT Operations & Maintenance**
- Oversee the operation and maintenance of deployed IoT systems, ensuring uptime, reliability, and performance.
- Lead troubleshooting, issue resolution, and system upgrades.
- Implement monitoring and reporting processes for ongoing system health and client satisfaction.

**Stakeholder Management**
- Act as the primary point of contact for clients throughout presales, delivery, and post-deployment operations.
- Align cross-functional teams (sales, project, product, operations, vendors) around client needs and project objectives.
- Provide training and handover documentation for clients and internal stakeholders.

**Business Analysis & Software Development Support**
- Gather, analyse, and document functional and technical requirements for in-house IoT software development.
- Serve as the bridge between business stakeholders and development teams, ensuring features align with industry use cases and client needs.
- Support backlog prioritization and sprint planning with product/engineering teams.

**Qualifications**
- Bachelor’s degree in Computer Science/Engineering, Electrical/Electronic Engineering, Information Systems, or related field.
- BCSS certification is a plus
- PMP or Agile certifications are a plus

**Skills Required**:

- Familiarity with software development methodologies and frameworks (Waterfall, Agile/Scrum, Kanban etc) and ability to act as a business analyst.
- Experience with software development and design tools such as Jira, BitBucket, Confluence, Figma, Miro.
- Strong knowledge of IoT hardware (sensors, gateways, networks) and IoT platforms/software (data analytics, dashboards, APIs).
- Excellent communication, client-facing, and stakeholder management skills.
- Experience with cloud platforms (Azure IoT, AWS IoT, GCP IoT).
- Knowledge of cybersecurity and compliance in IoT deployments.
- Hands-on familiarity with integration technologies (REST APIs, MQTT, BACnet, Modbus).
- Ability to work independently in hybrid hardware/software environments.

**Experience Required**:

- Minimum 8 years of experience in dealing with end-to-end project delivery, preferably across multiple geographies in South East Asia
- Minimum 5 years of experience in handling technical consultancy or presales
- Minimum 5 years of experience in software project management
- Preferrable to have consulting experience in reputable MNC consulting firms.
- Experience with data collection, visualisation, analytics, and reporting

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.