Senior Client Success Manager

2 days ago

Singapore Twitch Interactive Singapore P Full time

5+ years of digital media experience;
- Experience helping clients execute custom branded campaigns;
- Able to proactively troubleshoot and problem solve quickly and though the proper escalation process;
- Working knowledge of Microsoft Office: PowerPoint, Excel, and Word. Keynote and GSuites knowledge a plus;
- Experience with 3rd party ad servers (Google DCM, Innovid, Sizmek) and ad verification partners (IAS, DV, MOAT);
- Works well with others in high-energy environment with mínimal supervision;
- Understanding of video ad serving and ad delivery.

Job summary
About Twitch
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.

About the Role

Key job responsibilities

**You Will**:

- Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery;
- Provide the highest level of customer service to clients;
- Enter Insertion Orders into Order Management Systems;
- Verify accuracy of Internal and Client Insertion Order;
- Clarify any questions Ad Operations may have about the plan;
- Work with Ad Operations to troubleshoot live campaigns;
- Provide clients with weekly reporting and delivery analysis;
- Collaborate with Twitch Brand Partnership Studio to manage custom activations and campaigns;
- Keep Sales apprised of all key issues, updated and relevant data throughout the campaign process;
- Work with cross functional teams to ensure Billing and Legal compliance;
- Identify product bugs/issues, troubleshoots to identify source, and updates teams of status/resolution;
- Expert of all Twitch products and exhibits a strong foundation of technical knowledge and site features. - Product source and knowledge base for other departments when needed;
- Collect customer feedback to improve process and planning;
- Gather and analyze campaign data results and communicates findings with clients;
- Provide recommendations for upsell opportunities.
- Business level proficiency level in Chinese (Mandarin, written and spoken) language and English
- Works well in a team oriented, high energy, environment with mínimal supervision;
- Excellent written, presentation and oral communication skills;
- Able to proactively troubleshoot and problem solve quickly and through the proper escalation process;
- Excellent collaboration skills.

  • Manager/Senior Manager Client Success

    20 hours ago

    Singapore MCI Group Full time

    Job Title: Manager/Senior Manager Client Success We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people...

  • Manager/Senior Manager, Client Success

    5 days ago

    Singapore MCI Group Asia Pacific Pte Ltd Full time

    THE OBJECTIVE The Manager/Senior Manager Client Success also called a major

  • Senior Client Success Manager

    3 days ago

    Singapore Spiralytics Full time $120,000 - $240,000 per year

    Job Summary:The Senior Client Success Manager leads high-value client accounts and helps drive overall team performance. In addition to direct account management, this role provides strategic insight, coaching to junior team members, and helps optimize client success processes and best practices.Key Responsibilities:Manage a portfolio of key or high-value...

  • Client Success Manager

    1 week ago

    Singapore FundApps Full time

    FundApps is a bootstrapped SaaS scaleup that helps investment managers monitor and comply with worldwide regulations. We were one of the world's first "RegTechs" and we're shaking up an entire industry. Our client's love what we do (Net Promoter Scores of over 50) and this has lead to phenomenal and consistent revenue growth. Our first area of focus was to...

  • Client Success Manager

    6 hours ago

    Singapore emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients. The Client Success Manager will turn our Clients into Emarsys advocates by understanding the Clients´ goals and demonstrating how our technology and services can drive business results as well as guiding our...

  • Client Success Manager, GC and SEA

    2 weeks ago

    Singapore Life @ Emarsys BerlinMünchen Full time

    Join to apply for the Client Success Manager, GC and SEA role at Life @ Emarsys Berlin/München Overview As a Client Success Manager, you'll drive satisfaction, retention and growth across a portfolio of Emarsys clients. You'll build long-term partnerships by understanding each client's business objectives, marketing goals and challenges. Acting as a trusted...

  • Client Success Partner

    2 weeks ago

    Singapore GARTNER ADVISORY (SINGAPORE) PTE LTD Full time

    **About the role**: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, break down challenges, and identify the most effective ways to support the client in making the...

  • Client Success Manager

    2 weeks ago

    Singapore Rimini Street Full time

    Join to apply for the Client Success Manager role at Rimini Street We are seeking an experienced Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships...

  • Client Success Manager

    2 weeks ago

    Singapore Intellect Full time

    As part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and...

  • Client Success Manager

    1 week ago

    Singapore Maritime Singapore Connect Full time

    **Nautilus Labs Pte Ltd** **About Nautilus.** Nautilus is building artificial intelligence to advance the efficiency of ocean commerce. We deliver technology and services to help shipping companies minimize fuel consumption, maximize operational efficiency, and optimize fleet performance. By arming ship owners and operators with real-time predictive...