Full-time Shift Leader

1 week ago

Singapore MGCA CAFE SG PTE. LTD. Full time

Join Tim Hortons as a Shift Leader and be part of our exciting brand launch in Singapore

Tim Hortons _(Tims) _is a beloved Canadian brand founded in 1964, that offers premium coffee blends, freshly baked goods and sandwiches. We are committed to create a welcoming environment that celebrates diversity and inclusion.

**Responsibilities**:

- Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts
- Build positive employee experiences on every shift. Provide coaching and feedback. Cultivate a positive work culture that fosters teamwork and collaboration
- Deliver exceptional customer service and lead by example to create a welcoming store environment
- Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards
- Provide operational support and perform store tasks. Oversee store cleanliness and stock organization
- Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations
- Monitor sales performance and assist the store manager in achieving targets
- Clearly communicate store updates to facilitate smooth shift handovers. Report any issues, incidents, or employee performance concerns to the store manager

**Role Requirements**
- At least 3 years’ experience in the service industry with at least 1 year experience in a similar supervisory role
- Passion for F&B industry with proven experience in delivering excellent customer experiences
- Proven experience in leading teams
- Strong interpersonal and communication skills
- Able to multitask and manage change in a fast-paced environment
- Willingness to engage in shift work, which includes work on weekends and PH

**Tim Member Benefits**
- 5-day work week
- Health and medical coverage
- Employee discount
- Store performance incentives
- Career development and progression pathways

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