Assistant Technical Service Manager

2 weeks ago

Singapore STYL SOLUTIONS PTE. LTD. Full time

**About STYL Solutions:
Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

We are looking for an organized & detail-oriented Assistant Service Manager to manage our service department which handles customer service interactions, reports, deployment/installation and repairs.

Reporting to the Service Manager, your responsibilities include providing the highest level of customer service to develop lasting customer relationships and managing the progress of current projects & team members, ensuring timely response to customers' issues and complaints. You shall be self-driven to maintain a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as our Assistant Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, end users and third-party vendors.

**_Responsibilities:

- **

Your responsibilities will include, but are not limited to:

- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Training of new employees in company procedures.
- Maintain strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

**Qualifications:
- Min. Diploma in Engineering preferably in Electronics/Electrical with at least 5 years related technical service work
- Proven work experience in technical service or relevant role involving project coordination/ management tasks
- Excellent leadership, communication and customer service skills
- Strong creative thinking and problem-solving skills
- Computer literacy (MS Office and databases) and good organizational skills
- Organized, efficient, and results-driven
- Works well under pressure and manages stressful situations with ease

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