Outlet Manager
2 weeks ago
Lead and manage team in achieving KPIs on sales and operational targets
- Monitor and ensure smooth execution of promotions and marketing campaign through strong internal collaboration with Marketing department in order to drive sales revenue
- Implementation of Standard Operating Procedures for:
a) Customer service delivery to achieve customer satisfaction
b) Billing control to ensure accuracy
c) External risk
- Develop customers feedback form and customer recovery procedures for constant tracking of customer satisfaction level
- Increase of allocating suggestion/feedback box in every outlet
- Provide feedback form in every KTV room (On the table with the menu stand)
- Encourage constructive feedback with appropriate rewards
- Able to accurately estimate the manpower needs of each outlet and plan weekly duty roster
- Organise orientation program for new hires especially in terms of customer service SOP
- Conduct modular trainings for new hires and existing staff
- Responsible in the renovation of the KTV outlet rooms
**Knowledge and Skill Requirements**
- Good communication skills and interpersonal skills
- Possess leadership/managerial skills
- Customer-oriented and problem solver
- Have operational experience in the entertainment industry or related fields.
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Outlet Manager
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Singapore Cristofori Music Pte Ltd Full timeWe're looking for a dedicated and enthusiastic individual. 1. Oversee the daily operations of outlet for efficient operations. 2. Led a team in achieving business targets and overall performance of outlets. 3. Maintain and improve established quality and service standards. **Job Requirements** To qualify as an Outlet Manager, you should possess the...
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