Technical Specialist

2 days ago

Singapore Johnson & Johnson Full time

The Opportunity

The Technical Specialist (TS) is a support function to an assigned sale specialist and/or territory to ensure customer expectations are satisfied before, during and post-surgery of an orthopaedic procedure. Reporting to the Technical Supervisor, close coordination is required between the different stakeholders, which includes sales, customer service, logistics (distribution, warehousing & delivery). It is expected that the TS will manage & be responsible for the instrumentation, implants, and workshops materials allocated to the assigned territory. As part of the Trauma team, this role is required to cover cases in the operating theatre and be part on a on-call roster.

**Responsibilities**:

- Provide technical support to operating staff in theatre during orthopaedic surgery.
- Ensure instrumentation are complete, clean and properly packed prior to and after surgery.
- Develop adequate knowledge of Company’s orthopaedic product portfolio and instrumentation so as to assist nurses and doctors in surgery.
- Support sales personnel during in-services to nurses and doctors and participate in exhibitions (either weekdays or weekends).
- Maintain confidentiality of Company’s documentation e.g. pricing, product specifications etc.
- Support sales personnel in the management of inventory for all product portfolio.
- Assist in topping up of consignment implants whenever necessary.
- Ensure that consignment implants are complete at all times
- Able to be mobilised during on-call for the next assignment/surgery case.
- Prepared to support surgeons in surgery during weekends when necessary.
- Be in operating theatre at least 15 minutes prior to surgery.
- Feedback to sales personnel any complaints, competitive activities and suggestions from nurses and doctors.
- Assist in cataloguing & documentation whenever necessary.
- Assist in bi-annual stock-taking

**Qualifications**:

- Bachelor’s degree with relevant years of proven experience in the clinical or healthcare setting experience (preferred).
- Must be willing to work long and irregular hours, including weekends.
- Must be able to work under pressure.
- Demonstrates resilience, willingness to learn, openness and adaptability, attention to details and possess the desire to excel and grow.
- A strong team player with excellent interpersonal, communication & presentation skills
- Ability to work in a collaborative environment and develop strong relationship with stakeholders.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

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