L2 - Credit Card System Support Engineer
5 days ago
**Core Skill Set**:
- Production Support
- Service Delivery
- Batch Scheduling and Monitoring
**- Technically competent in AS400 and excellent in RPG programming language.
- Must have domain knowledge in Credit Card Application.
- Knowledge for Visa and Master Card simulator will be an added advantage.
- Perform trend analysis and capacity management.
- Perform troubleshooting and case investigation due to EMS alerts or lodged by users with a good root cause analysis.
- Identify initiatives and recurringproblemsfor optimizing and enhancement.
- Perform recovery upto the point of service restoration.
- Perform HA and DR exercise.
- Manage audit and regulatory requirements.
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