Senior IT Support Engineer

6 days ago

Singapore Flexport Full time

**Build the programs to help Flexport grow**:
**The opportunity**:
Flexport is looking for a Senior IT Support Engineer for our Singapore office, who is passionate about providing an amazing customer experience while delivering outstanding technical support to Flexport employees. Our team works cross-functionally with our partners in IT TechOps, Security, People Ops, Workplace and other teams to coordinate work, handle ticket escalations, and resolve issues. We onboard new employees, provision new hardware, provide hands-on support and adhere to security standards for all Flexport employees globally. Ultimately we are responsible for supporting Flexport enterprise technology around the world.

**You will**:

- Maintain IT infra and tools to ensure business running smoothly in Singapore and SEA countries.
- Document support and operations processes.
- Do procurement and vendor management for IT devices and services.
- Maintain accurate Asset Management records.
- Design and execute projects to improve systems and operations.
- Travel to Flexport offices around the world (approx. 10% will be required).

**You should have**:

- Strong service-oriented mentality is a must. Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT team members required.
- Experience in providing technical support in an Enterprise environment and a love for solving problems with a high level of professionalism and passion for customer service.
- Comfort in working with and supporting all levels of an organization, up to and including company executives.
- Advanced logical analyzing and decision making skills for handling complex issues.
- Enthusiasm and desire to learn and continuously develop your technical skills with an appreciation of the details, including maintaining and updating IT documentation and procedures.
- Extensive experience in documenting the status of cases and providing updates to customers, the global IT team, and leadership, with an understanding of the importance of inventory management, the asset lifecycle, and how to maintain an organized help desk.
- Past experience in being a part of both a global and local team and a love of standardization and an understanding that consistency and adherence to best practices will help any organization scale.

**You will need**:

- Minimum 5 years (prefer 8+) experience in IT Support in a professional environment.
- Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA and other Atlassian products.
- Strong customer service, problem-solving, and teamwork abilities.
- Extensive technical knowledge of macOS, Windows 10/11 and Network fundamentals.
- Experience administering GSuite for Enterprise (Gmail, GCal, GDocs, etc) and Microsoft Office 365.
- Experience with troubleshooting network issues in a corporate network environment.
- Experience with video conferencing solutions (MS Teams) and support.
- A positive, service-oriented attitude, needs to be a problem solver.
- Ability to participate in an on-call rotation that includes after-hours and weekend support.
- Some heavy lifting required.
- Good verbal and written communication skills.

  • IT Support Engineer

    6 days ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • Senior Test Automation Engineer

    4 days ago

    Singapore PALO IT Full time

    Join to apply for the Senior Test Automation Engineer role at PALO IT Join to apply for the Senior Test Automation Engineer role at PALO IT Who We Are Build. Scale. Sustain. PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the...

  • Senior Test Automation Engineer

    23 hours ago

    Singapore PALO IT Full time

    Join to apply for the Senior Test Automation Engineer role at PALO IT Join to apply for the Senior Test Automation Engineer role at PALO IT Who We Are Build. Scale. Sustain. PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the...

  • Senior DevOps Engineer

    6 days ago

    Singapore PALO IT Full time

    Overview Join to apply for the Senior DevOps Engineer role at PALO IT . PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We are small enough to care locally, big enough to deliver...

  • Application Support Engineer

    1 week ago

    Singapore Palo IT Full time $80,000 - $120,000 per year

    Who We AreBuild. Scale. Sustain.PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and...

  • IT Engineer

    1 week ago

    Singapore Allinton Engineer & Trading Pte Ltd Full time

    Company Allinton Engineer & Trading Pte Ltd Designation IT Engineer Date Listed 27 Oct 2025 Job Type Entry Level / Junior Executive - Intern/TS Job Period Immediate Start, For At Least 3 Months Profession IT / Information Technology Industry Computer and IT Location Name 331 Jalan Besar, Singapore Address 331 Jln Besar, Singapore...

  • Application Support Engineer

    2 weeks ago

    Singapore PALO IT Full time

    Who We Are Build. Scale. Sustain. PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion,...

  • Senior Data Engineer

    1 week ago

    Singapore PALO IT Full time

    **WHO WE ARE**: **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right. **We're proud to be a World Economic Forum...

  • Senior Java Engineers

    2 weeks ago

    Singapore IT company Full time

    Overview Company name: IT company Job Title: Senior Java Engineers (1 year contract) (ID1441)Hours per week: Mon to Fri 9am to 6pm Location: IslandWide Job category: Engineering and Technicians Responsibilities Design, develop and deploy applications for new business requirements. Plan, co-ordinate and liaise with users, vendor and the development team on...

  • Director

    1 week ago

    Singapore GALA ENGINEER PTE. LTD. Full time

    The Operation Director is responsible for leading, guiding and directing all operational areas to ensure successful achievement of operational objectives. They must create operational plans that fully align with the organizations’ overall strategic plan, while maintaining a focus on operational effectiveness, efficiency, and customer satisfaction. This...