Account Support Manager

4 days ago

Singapore Expeditors Full time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:
Focus on developing and retaining business for District and Retention
accounts by uncovering growth potential and building good relationship with
customers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES
- Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
- Develop relationships beyond the main point of contact at all locations.
- Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
- Initiate value add solutions based on Expeditors service offerings and technology.
- Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
- Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
- Establish and monitor performance standards according to agreed KPI’s.
- Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
- Highlight and escalate customers at risk.
- Manage integrity of shipment and performance data.
- Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
- Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
- Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
- Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
- Support the Accounts Receivable process of the customer internally within Expeditors.
- Take up additional tasks/ projects as required by CRDM to support the company’s goal of business retention.

**Qualifications**:

- University or equivalent business qualifications
- Minimum 3 years Expeditors’ or industry experience
- Proven work experience in business retention
- Proficient in MS Office and CRM software
- Ability to communicate up and down management hierarchy with equal effectiveness
- Strong presentation skills
- Strong analytical skills
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect

Additional Information
**IN VIEW OF COVID-19, ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY**

All your information will be kept confidential according to EEO guidelines.

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