Service Engineer, IT Solutions

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

**Then come and join our global team as Service Engineer, IT Solutions to provide high quality service to our customers and to ensure great customer satisfaction.**

**Your tasks and responsibilities**:

- You manage and maintain our Digital Healthcare Products at our customers' sites across Singapore, which includes installation, preventive maintenance, service incidents, on-request system modifications, and on-call duty
- You will perform installations, configuration, integration, commissioning, maintenance, repair, and update of all Healthcare IT products within their responsibility and assisting with other products
- You will manage customer incidents and troubleshoot the issue, and independently search for a solution.
- You will escalate the incident for further support according to the defined parameters and inform Customer Care Center on all escalation issues.
- You will communicate and keep in close contact with the customer as well as Customer Care Center. Supporting the Customer Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
- You will take regular on-call standby duty for any critical customer incidents that may occur 24/7.
- You will ensure your work is properly documented in service reports and filed appropriately.
- You will comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers.
- You will maintain highest customer satisfaction, in particular within the framework of Siemens Healthineers, Customer Services.
- You will be supporting our sales team by evaluating customers' IT & Security requirements and reporting them to sell state-of-the-art Healthcare products.

**Your qualifications and experience**:

- Technical degree or diploma in IT, Computer Science, or equivalent field
- Minimum of 5 years' experience in IT or Healthcare IT solutions
- Strong IT and networking skills required (hardware, operating systems, anti-virus solutions, system configuration, hardening, backup & recovery, database, networking, virtualization technologies)
- Advanced IT skills a plus (domain policies, virtualization technologies, storage systems)
- Analytical skills to diagnose, troubleshoot, and fix problems
- Ability to respond to routine enquiries, prioritize service calls and task, escalate service calls, and provide appropriate response and advice to customers when handling enquiries
- Healthcare product & technical knowledge a plus
- Healthcare business and process knowledge a plus

**Your attributes and skills**:

- You possess good English language communication skills and ability to communicate effectively
- You possess capability to manage high stress situations
- You have a can-do attitude
- You have good technical troubleshooting & problem-solving skills
- You will be required to work in a dynamic environment and adapt to changes when needed
- You should be prepared to work in a hospital, radiology, and laboratory environment
- You are able to work independently

**Our global team**:

- We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

**Our culture**:

- We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

**To all recruitment agencies**:Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

**Organization**: Siemens Healthineers

**Company**: Siemens Healthcare Pte. Ltd.

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time