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Conference Services Manager

2 weeks ago

Singapore Capella Hotel Group Full time

Singapore, SGP
Full Time

Position Overview
The Conference Service Manager performs key functions of handling events and customer service, bookings of all types of catering business from various sources of leads and administration. He/She is the point of contact for all center users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space.

The Role

A. Develop Sales Strategies

Propose sales channels and network expansion plans
Review sales performance and evaluate effectiveness of sales strategies to improve sales

B. Create Sales Opportunities

Manage sales channels to optimize sales
Participate in relevant industry events, trade exhibitions and sales trips for networking and lead generation

C. Manage Sales Activities to Achieve Sales

Conduct hotel inspections for clients
Conduct negotiation of sales contracts
Develop consultative selling and upselling strategies to maximise event space
Prepare and present sales proposals and quotations
Prepare Banquet Event Order (BEO) accurately and distributed in a timely manner to all departments
Handles and responds to escalated guest and/or customer enquiries and requests in a timely manner

D. Manage Client Relationships

Collaborate with Banquet Operation Team, EAM of Food & Beverage, Executive Chef to meet guests' and/or customers' requirements in the sales contracts.
Develop Banquet Event Order (BEO) for guests' and/or customers' requests that deviate from signed sales contracts.

E. Manage Finance and Report Management

Meet or exceed individual and group catering sales target that is set by the management.
To ensure that deposit for every event is collected
Track loss business and reasons and update in the Opera S&C

Talent Profile

Diploma in Hospitality Management
Minimum of 3 years' experience working in the same capacity for an upscale hotel
Knowledge in Microsoft Office including words, excel, power point
Knowledge in Opera Sales & Catering
Basic knowledge of AV equipment
Knowledge of food and beverage menus, food preparation and presentation