Client Services Account Manager

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

**What will you do?**
- Manages and co-ordinates all technical and service aspects of a project; ranging from discussion with clients/Global Project Manager on the development of the project specifications, documentation aspect of setting up project and management of all project related activities through to project completion.
- Coordination and communication of all relevant activities, both internal and external to ensure all aspect of services are in accordance with study requirements.
- Overall responsibility for ensuring that activities come together in a timely manner to meet the client and study requirements.
- Working with Client to finalize logistics requirements.
- Organize and delivery of training to other Fisher member where appropriate.
- Timely provision of reports and other information to clients as required.
- Provide input into the writing and review of departmental SOPs.
- Participate in client meetings, investigator meetings, teleconferences where appropriate.
- Participation in cross functional business process improvement activities as required.
- Ensure that all processes are performed in accordance to established procedures and cGMP standard.
- Assist management in any other matters as required.
- Ensure that all study shipments requested are released according to contractual and country requirements.
- Co-ordination of study returns request in accordance with project requirements.

Project Budgets
- Enter project budgets and forecasts and backlog reports.
- Perform billing/invoicing activities for allocated projects.

**Education**
- Diploma/Degree in Scientific or health care discipline / Business Studies / Logistics

**Experience**
- 3~5 years of experience in Project Management preferably in Logistics industry
- Demonstrated excellence and able to provide good Customer Service
- Experienced in leading a team and accomplishing projects

**Knowledge, Skills, Abilities**
- Possess Leadership skills
- Computer literate; good working knowledge of Windows and Microsoft Office Suite
- Good written and verbal skills
- Possess good organizational/prioritization skill
- Previous knowledge of warehousing and logistic work practices from the Pharmaceutical industry an advantage

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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