Senior System Engineer, Infrastructure Engineering and Operations/ Infrastructure Engineer

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

**What you'll be doing**

**Key Responsibilities**:

- Arranges and attends handover sessions to confirm, understand and verify the delivery details from relevant parties.
- Arranges and attends kick-off meeting, regular meetings, workshops and/or site surveys with the customer and vendors.
- Prepare delivery details, coordinate related vendors, perform pre-deployment test and ensure any dependencies has been addressed.
- Coordinate related vendors and customer to deliver as planned.
- Arranges and attends a handover and training sessions with customer and later ISCA for operation supports; and later obtain a sign-off from customer to mark delivery completion.
- Coordinates and implements internal or external delivery and operation for network infra including but not limited to L2/L3 networking, Internet connections, firewalls and cloud-based networking.
- Supports, assists and/or leads an engineering, design or isolation when necessary.
- Identifies, isolates and troubleshoots to resolve any hardware or software related problems.
- Conducts research and case studies on new technologies and solutions.
- Contributes to all stages of the service delivery and implementation (including planning, scoping, detailed designing, scheduling, resources planning against pre-defined deliverables).
- Ensures consistent and reliable service delivery approach in minimizing risk and cost associated with implementation.
- Facilitates technical design workshops, and pre-defined scope in order to integrate all factory products into an integrated solution.
- Implements and project manages the technical solution from inception to installation.
- Resolves client issues (services / product update or maintenance) via onsite or off site and providing support with projects and/or roll outs.
- Work closely with clients to address and solve technology issues, through utilization of the technical resources available.
- Ensure technical issues are resolved to guaranteeing client satisfaction.
- Ensure that the technical delivery of all services meets quality, scope and service level requirements.
- Ensure that all changes and other customer service requests are fulfilled timely and correctly.
- Leads problem resolution efforts and post-incident reviews.

**Knowledge and Attributes**:

- Must be able to be on 24x7 onsite standby rotation.
- Advanced knowledge and understanding of grand design criteria.
- Advanced knowledge of product and/or solution specifications, the detailed design framework and checklist.
- Excellent communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent relevant in Information Technolgy or Computing or a related field.
- Relevant ITIL certification preferred.

**Required Experience**:

- Advanced experience required in network/ security/ systems/ storage administration and Monitoring Services within a medium to large ICT organization.
- Advanced experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (such as, Network, Storage, Security etc.).

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer