Deskside Support Engineer

2 days ago

Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

Nityo Infotech is looking for a Deskside Support Engineer. This is a permanent role with Nityo.

Job description:
This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.

They may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients.

They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties.

As the main interface to the client, they need to understand the local infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem.

Strong client communication and business skills are therefore needed since direct client interaction is often required. Adequate in understanding customer's site environment in a fast paced manner.

**Responsibilities**:
1. Resolve client hardware/software PC problem tickets.
2. A technical knowledge of the supported platform is required as well as a working knowledge of the hardware. Resolve tickets within the client SLA and obtain a high client Satisfaction Rating.
3. Good communication skills are required.

Requirements include:
1. Minimum Nitec holder, IT related will be advantageous.
2. Comfortable to work in Healthcare environment.

Working hours:
**Monday to Friday, 8am to 6pm. Saturday on standby for half day, will activate if required. OT claimable.
Working location: KK Hospital / Singapore General Hospital

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