Assistant Nurse Manager

**About Us**:
**About NTUC Health Co-operative Limited**

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

**Services**:Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

**Community Support**: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Quality & Safe Care Delivery
- Plan, coordinate and develop work processes in compliance with all nursing standards as stipulated by Singapore Nursing Board and in accordance with the Licensing Terms and Conditions of the Nursing Homes and Enhanced Nursing Home Standards (ENHS).
- Ensure smooth collation and reporting of CQI.
- Ensure written policies, procedures and work processes as directed by the Nursing Office with reference the Nursing SOPs are available and up to date to guide the provision of care.
- Facilitate implementation of policies and procedures and care pathways in the NH.
- Ensure that all documentation in relation to all aspects of resident care management is accurate and up-to-date. (including investigation, analysis and reporting on incidents).
- Work with multi-disciplinary teams (AHP, MSW, Care Concierge) to develop individualised function-focused care plans for all residents.
- Address feedback or concerns raised by residents and family members in a timely manner.
- Provide nursing advice on the clinical care of complex cases referred by the staff in the nursing home and to monitor progress.
- Participate at the monthly Nurse Leaders' Meetings (NLM), RCD Quality Assurance Committee (QAC) and Product Evaluation Committee (PEC)

Staff Management
- Ensure appropriate skills mix and adequate manpower resourcing for all shifts and types of services.
- Oversee the team of RN, EN, NA, CCA & HA under her/his charge.
- Create a work environment that is conducive to high performance and job satisfaction.
- Collaborate with the Operations team to manage the dormitory facilities, enforce rules, provide support and guidance for cross-cultural living amongst the care team, and manage relations among the staff.

Quality Education and Competencies / Staff Development
- Schedule staff for internal structured training.
- Schedule staff structured training (e.g. BCLS/AED) and in-service training by external partners (e.g. pharmacist, dietician, doctor).
- Keep records of training and submission to My HR.
- Ensure staff fulfil the required competencies assigned to be assessed by the NMs and that records are up-to-date.
- Promote evidence-based practices or nursing care delivery.
- Demonstrate awareness of current nursing and healthcare practices.
- Manage budget and resources optimally.

**Qualifications**:

- Bachelor's Degree in Nursing
- Advanced Diploma in Nursing is an advantage.
- Valid practising certificate issued by the SNB
- Valid BCLS certification
- Preferably with two-three years experience in a similar position within a nursing home / geriatric ward