Clinical Psychologist

1 week ago


Singapore LYRA HEALTH SINGAPORE PTE. LTD. Full time

**Clinical Service Delivery & Case Management**
- Provide first-point-of-contact support for employees accessing Lyra’s EAP services via telephone, video, live chat, and other platforms.
- Conduct initial clinical assessments of client needs, including risk assessments and identification of immediate support requirements, for all EAP cases.
- Manage EAP cases effectively, including critical incident intake and response, ensuring timely and appropriate support and coordination.
- Deliver telephonic, video, or chat-based structured counselling services for EAP clients as appropriate for short-term interventions.
- Ensure that clinical services are delivered according to Lyra’s global standards and meet service-level expectations.

**Case Assignment, Review & Audit**:

- Assess incoming EAP cases and make appropriate assignments to qualified counsellors and therapists within Lyra's Singapore network, considering client needs, clinical specialty, geographical location, and counsellor availability.
- Monitor assigned cases for progress, client satisfaction, and adherence to care plans.
- Conduct regular case reviews and audits to ensure compliance with internal standards of operations, ethical guidelines, and clinical quality.
- Identify trends or patterns from case reviews that may indicate areas for service improvement or additional training for network providers.

**Service & Operational Excellence**:

- Adhere strictly to operational standards and clinical protocols established by Lyra and local regulatory requirements in Singapore.
- Coordinate seamlessly with internal teams (e.g., Network Associate, other Clinical Case Managers, call centre) to ensure smooth client journeys and effective support.
- Identify opportunities for service improvement within the EAP delivery process and escalate any issues or complex situations to the Clinical Team Leader as appropriate.
- Provide support in reporting clinical and operational metrics, and assist with client communication where required.
- Maintain accurate and timely documentation of all case activities, capturing case details, assignment records, review findings, and operational metrics in the clinical database with precision and confidentiality.

**Quality & Compliance Adherence**:

- Maintain strict compliance with Singapore’s mental health system, regulatory frameworks, data privacy laws (e.g., PDPA), and professional standards.
- Contribute to ensuring consistent quality and adherence to clinical governance across all EAP service delivery.



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