Level 2/3 Customer Support

2 weeks ago

Changi, Singapore Mindgraph Solutions Sdn Bhd Full time

**Key Responsibilities**:

- Provide **24/7 rotational support**, including **night shifts, weekends, and public holidays**:

- Perform regular **health checks**, monitor production systems, and ensure **SLA compliance**:

- Manage **incident and problem resolution**; perform root cause analysis
- Troubleshoot performance and reliability issues across the **full software stack**:

- Maintain and manage **job scheduling** and production workflows
- Drive **continuous improvement** via bug fixing, automation, and tuning
- Collaborate closely with internal teams and stakeholders
- Debug and write SQL queries for issue resolution

**Key Requirements**:

- Strong in **Unix/Linux** and **SQL** (mandatory)
- Exposure to systems built with **Java, Spring Boot, and Microservices**:

- Familiarity with **incident/problem management** processes
- Background in **Banking or AML (Anti-Money Laundering)** domains is preferred
- Experience with monitoring tools like **Grafana** is a plus
- Knowledge of **Git, Bitbucket, Jenkins**, and scripting is an advantage
- Strong communication and troubleshooting skills
- Eagerness to learn and adapt to new technologies

**Shift Timings**:

- **Morning Shift**: 6:00AM - 3:00PM
- **General Shift**: 9:00AM - 6:00PM
- **Afternoon Shift**: 2:00PM - 11:00PM
- **Night Shift**: 10:00PM - 7:00AM

**Job Type**: Contract
Contract length: 12 months

Pay: Up to $7,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift
- Night shift
- Shift system

Work Location: In person

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