Director, Transformation

Job ID: 22051

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 23 Apr 2025

**JOB SUMMARY**
- Support the implementation of Change Delivery Standards and Governance across DCDA, and in alignment with the broader CCIB model and approach, by engaging the respective COOs, client journey and Product leads.
- Interact closely with the Transformation office to ensure alignment of necessary tools and mechanisms in line with best practice.
- Work with the DCDA QPR & Portfolio Director on creation of management system artefacts such as a DCDA Scorecard, with a unit aligned strategy and integrated backlog that meets strategic priorities and objectives.
- Manage the build out of capacity mapping through each of the delivery teams.
- Establish fit-for-purpose metrics to monitor and evaluate performance of the DCDA operating unit in pursuit of its CCIB enablement agenda, reviewing and driving improvements/change where required.
- Create regular voice of the client mechanisms and processes, to ensure regular data inputs from clients to drive prioritisation, plus a regular feedback loop to clients to demonstrate benefit realisation.
- Work closely with Portfolio Director to ensure Program deliverables are of the desired quality and have appropriate endorsements/ sign-offs, both internally and with client input. Benefits to be underpinned by business scorecard measurement.
- Continuously strive for optimal empowerment, prioritization by product owners and transparency.
- Monitor dashboards, metrics & MI at a global level, provide regular updates to management on notable developments and issues, ensure data driven decisions underpin our product strategy and backlog management, and drive the resolution of thematic issues.
- Accountable to drive a set of initiatives that will deliver upon the strategic objectives of DCDA as well as materially improve DCDA operational efficiency by identifying areas for process and model improvements working in close conjunction with the DCDA and Business Heads and Functional Partners.
- Accountable to manage each initiative life cycle ensuring the execution of the planned activities, its benefits, its scope, risks, issues, and closure.
- Communicate and raise the awareness & understanding of the DCDA strategy and model.

**Role Responsibilities**
- Partner with CCIB COOs, Business / Product Owner and CJ leads to successfully deliver a mature and effective x-CCIB governance and CCIB digital platform delivery model.
- Bring to bear significant acumen and understanding of the digital and data domains to optimise the delivery and ongoing operation of the CCIB digital platform.
- Lead the establishment and management of the DCDA QPR and MPR model and be an Ambassador for the transformation.
- Ability to remove obstacles to allow the CCIB digital platform squads to progress.
- Ability to act as an escalation point for MPR and program delivery operational or client issues requiring global support; identify remedial solutions and oversee timely, efficient implementation as required.
- Ability to work across teams and assess opportunities to partner internally and externally to allow backlog delivery in response to the business plan.
- Continuously seek improvements to productivity and efficiency by driving a digitisation and standardisation agenda across CCIB that enable client outcomes, sustainable growth and scalability.
- Experience in developing, modelling and driving improvements in agile operational teams to increase solution velocity.
- Through the design and execution of owned initiatives, drive continuous improvement of the operational efficiency and effectiveness of necessary infrastructure, processes, and improve efficiency and scalability.
- In coordination with DCDA Risk, Control & Governance lead, ensure the CCIB digital platform is performing to an acceptable risk and control standard as per the defined ORF framework.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Support the Transformation & Strategic Initiatives, DCDA to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Skills & Experience**
- 8+ years of professional working experience in Banking domain Project mgt and/ or PMO experience
- Experience in managing agile squads, transformation projects.
- Experience in project management tools, preferably Planview (or Clarity), ADO (or JIRA), Confluence, etc.
- Change agent experience for product owners is preferred.
- Project management or Agile